Academic Quality Systems & Projects Officer

University of Hertfordshire - Academic Services, Academic Registry

FTE: 1.0 fte (working 37 hours per week)

Duration of Contract: Fixed term (until September 2028)

Salary: UH6 £33,002 pa to £38,784 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: MacLaurin Building, de Havilland Campus, Hatfield

The Academic Quality Systems & Projects Officer role will be responsible for supporting academic quality, systems and projects in response to the University’s academic portfolio developments. The post‑holder will be responsible for overseeing the project team’s timely and accurate delivery of administrative activities across a range of UH systems, such as the Student Record System and the Curriculum System. The role also involves effective liaison with internal and external stakeholders.

Main duties and responsibilities

The Academic Quality Systems & Projects Officer must deliver high‑level administrative and organisational support across Academic Services, coordinating validation and review events, producing documentation such as agendas and papers, accurate minutes and generating reports. Clerking committees and maintaining programme structures within the Student Record System. You will provide informed guidance to staff based on strong knowledge of University policies, academic regulations, and wider HE sectors requirements, while overseeing internal communications and ensuring excellent customer service.

You will undertake the administrative processes for external panel appointments, provide support for the preparation for quality audits by external agencies, offer training and guidance as appropriate in collaboration with Section Heads of both Systems & Surveys and AQA on matters relating to AQ processes, procedures, and systems within the remit of Academic Services, all while operating with a high degree of autonomy and flexibility.

Skill and experience required

You will bring substantial administrative experience, ideally gained within a Higher Education environment, along with strong IT skills across Microsoft Office applications, including databases, spreadsheets and word‑processing.

You will be confident managing a variety of competing demands and working effectively under pressure, preferably within a complex and fast‑paced environment. Highly organised and detail‑focused, you will be able to build excellent working relationships with colleagues and stakeholders at all levels. Proven experience of supervising others and working collaboratively as part of a team is essential.

We are looking for someone with a positive approach and excellent communication skills. Experience of report writing is required, and working knowledge of a student record system would be an advantage.

Qualifications required

You will hold a degree or equivalent qualification or have proven professional experience at an appropriate level.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Dipak Patel, Section Head (Systems and Surveys) D.4.Patel@herts.ac.uk

Closing Date: 04 March 2026

Interview Date: TBC