"Account Specialist"

About the Department:

Our mission is to provide exceptional customer service to George Mason University faculty, staff, students, and vendors with readily accessible information on all expenditure rules and regulations for the Commonwealth of Virginia as well as the University. Process vendor payments in a timely, accurate, and professional manner while adhering to the Commonwealth of Virginia and the institutional expenditure standards.

About the Position:

The Account Specialist provides customer service and responds courteously, quickly and accurately to client's inquiries and requests for information, adjustments, exemptions, waivers, refunds and financial aid disbursements.

Responsibilities:

Form intake and processing

• Assists with processing incoming correspondence, forms and reports - to include but not limited to: REA, Stop Payments, Tuition Exception, Refund Requests, Exemptions, Adjustments; and
• Assists with daily mail including payments, return mail, and return/reissued checks.

Report review and processing

• Completes daily review of controls reports, such as Application of Payments, Refund Receivable FA Returns, XX address report; and
• Performs periodic review of other required areas, such as Title IV Stale Checks, Credit Balance Report, Unclaimed Property.

Customer Service

• Responsible for providing complete customer service related to account inquiries, including responding to Salesforce cases, answering incoming calls and assisting walk-ins;
• Communicates the financial policies and procedures of the university to students, parents, agencies, and all George Mason staff; and
• Makes recommendations for resolution of problems within given guidelines.

Cross training and other duties

• Assists other Student Accounts Office staff with account maintenance, collections and other tasks as assigned;
• Performs collection efforts via telephone and email focusing on "at risk" accounts prior to the start of the formal collection process;
• Assists students with past due accounts, and counsels them on steps to resolve past due accounts; and
• Displays initiative and seeks additional responsibility and training opportunities.

Required Qualifications:

• Demonstrated experience in a customer service environment;
• 2-3 years of experience in a business office setting, processing a large volume of transactions;
• Demonstrated ability to analyze accounts;
• Excellent written and verbal communication abilities;
• Proven organizational abilities to manage multiple tasks simultaneously;
• Demonstrated ability to enter large amounts of data into computer systems accurately and timely; and
• Demonstrated attention to detail.

Preferred Qualifications:

• Associate’s degree in related field

Instructions to Applicants:

For full consideration, applicants must apply for Account Specialist at https://jobs.gmu.edu/ Complete and submit the online application to include three professional references with contact information, and provide a Resume for review.

Posting Open Date: November 20, 2025

For Full Consideration, Apply by: December 8, 2025

Open Until Filled: Yes