Assistant Director - Academic Resilience

Assistant Director - Academic Resilience

Department: University College - 202000

Minimum Qualifications

• Master's degree from an accredited institution
• Excellent customer service with strong attention to detail and organization
• Experience providing learning support/coaching services to students
• Strong interpersonal skills

Preferred Qualifications

• Experience working with students on Academic Probation
• Experience working with advising tools including Banner, DegreeWorks, and EAB: Navigate360
• Supervisory experience
• Demonstrated experience in program development

Essential Duties and Responsibilities

Academic Coaching Operations and Procedures:

• Coordinate the day-to-day operations of coaching in general academic success (time management, organization, study strategies); ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner.
• Create and manage coach schedules; ensure staffing is appropriate to meet student needs. Ensure that program schedules and changes are kept up-to-date on the website and in the tracking system.
• Recruit, select, train, and evaluate qualified coaches. Oversee the onboarding employment process for new hires.
• Supervise coaches; provide ongoing guidance and support to ensure quality in coaching sessions. Develop, maintain, and monitor their work schedules. Ensure coaching sessions are accurately recorded in the tracking system.
• Manage coaching resources including equipment and technology.

Academic Alerts and Interventions:

• Oversee the day-to-day operations of the Academic Resilience Program.
• Collaborate with Dean of Students (Care and Concern) and Center for Community and Student Success (Academic Referrals) to coordinate referral response for students on Academic Probation.
• Hire, train, and supervise graduate student staff.
• Organize and facilitate Academic Success Workshops for students on academic probation.
• Coordinate and execute specific outreach projects, such as call campaigns geared towards unenrolled students and students who have earned under a 2.0 semester GPA.

Other Student Success Initiatives:

• Collaborate closely with the Tutoring Coordinator, Supplemental Instruction Coordinator, and Coordinator for Academic Services and Student Success - Hickory to effectively balance general academic success initiatives alongside course-specific support.
• Facilitate classroom workshops, at the request of faculty members, on general academic success (time management, organization, study strategies, etc.)
• Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities including outreach/public relations opportunities.
• Actively participate in Student Learning Center staff meetings and professional development opportunities.
• Perform other related duties as assigned.