Associate Director (Administrator I) for Housing Facilities

Associate Director (Administrator I) for Housing Facilities
California State University, San Bernardino

Job No: 540875
Work type: Management (MPP)
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)

Job Summary:

The Associate Director is responsible for the overall housing facilities operation, including both the day-to-day and the long-term administration and management of all housing facilities.

Responsibilities include, but are not limited to:

Facility Operation

• Responsible for the day-to-day operation and administration of all DHRE facilities and an overall housing operation including capital improvements, renovations, and improvements to housing facilities, day-today work order systems; inventory control; damage assessment; preventative maintenance; training and development; establishes quality standards including policies and procedures; and conducts periodic reviews of programs and services offered to ensure high quality of service. Develop and maintain processes related to vandalism, damage assessment, training of resident assistants, room cleaning, and coordination of policies and procedures established to enhance communication and effectiveness. Develop damage assessment procedures to include all damage assessment activities from check-in to check-out, work order procedures, room inventory, academic year vandalism comprehensive damage costs for publication and distribution to residents, establish damage billing process in coordination with Residence Education and operations staff to ensure proper billing to affected residents. Serve as liaison and primary contact between the units within DHRE and Facilities Services. Supervise and monitor day to day work order activity for maintenance and custodial staff. Design and implement policies and procedures which will enhance work order processes. Develops effective and efficient service practices for maintenance of all grounds.

Supervision/Staff Development

• Select, train, supervise, and evaluate full-time facilities staff as well as student staff necessary to carry out operations. This includes assisting with prioritization of work, setting and enforcing standards, leveraging technology to solve problems, working with the Director of Housing and Residential Education and HR on training and employee development, conduct performance evaluations, etc. Supervise full time maintenance staff, full time custodians, and administrative support persons. Responsible for leadership and direction in the areas of hiring, training, evaluating, employee morale, progressive discipline, and termination of employees within unit. Responsible for ongoing training and development of facilities staff and creating a cohesive, service oriented, well-trained team. Responsible for developing programs and experiences designed to create a sense of team, develop short term and long-term goals, design measures of productivity, evaluation, and assessment.

Strategic Planning/Campus Collaboration

• Participate in strategic initiatives such as maintenance/grounds/custodial restructuring, improving training programs for custodial and maintenance staff, development of processes for data collection and implement new program applications (i.e., maintenance management applications, inspection programs, etc.), internal continuous improvement teams. Responsible for the development of healthy and supportive relationships between individuals and groups within Housing and Residential Education and the CSUSB campus. Represent DHRE in departmental and campus wide processes for areas such as indoor air quality, sustainability, building access, energy management and emergency response. Responsible for developing positive relationships with campus community by understanding their needs, concerns, priorities. Collaborates with the University to ensure departmental and residence hall compliance with university environmental protocols as well as developing sustainable purchasing, construction practices.

Procedures

• Responsible for the development and implementation of facility procedures and for interpreting administrative policy for users of the facilities and the day-to-day activities of maintenance and custodial staff. The associate director must maintain a thorough knowledge of state and university policies and regulations as they relate to facilities management, labor practices, purchasing, and contract negotiations. Establishes quality standards and practices and conducts periodic reviews of programs and services offered to ensure continued high-quality service and adherence to DHRE mission, vision, and values. Work collaboratively with Residence Education and Operations to ensure effectiveness and usefulness of policies.

Emergency Preparedness

• Respond to and coordinate business and after-hours/weekend DHRE facility and property emergencies that occur as required. Work closely with established campus and non-campus partners to ensure that staff are properly trained, emergency supplies are properly stocked and stored, emergency resources are up to date, as well as coordinating special events to heighten awareness of preparedness issues. Organize response to facilities emergencies on campus such as floods, fires, earthquakes, any situation deemed to be immediate health and safety risk to students living on campus. Develop a facilities on-call structure for responding to facilities issues on campus.

Financial

• Ensures that State and University purchasing guidelines are adhered to. Closely monitors expenditures to ensure that purchase agreements and orders do not exceed departmental budget. Provide monthly reports of expenditure activities to the Executive Director of DHRE. Maintain appropriate controls and oversight of an operating budget and propose changes in the annual budgetary allocation as the needs and interests of the university and department warrant. Manage and implement contract bids and contracting of vendors.

Other duties as assigned

• Participates on departmental and University committees, and in regional, state, and national organizations related to the administration and service delivery of facility services. Must be able to function independently and professionally in the assigned areas (e.g., facilities management, programming, training, vendors, research, budget management, and evaluation). The associate director also is expected to recommend changes in overall policies and guidelines as appropriate. Performs other duties, special projects, and assignments as designated by the Director of DHRE.

Minimum Qualifications: Required Education and Experience

• Bachelor's degree
• A minimum of 6-7 years of experience in facilities management, facilities maintenance, and capital planning, including 2-3 years of supervisory/management experience in a housing environment (university housing program, private apartment housing, hotel, etc.).

Required Qualifications

• This position requires the physical ability to walk on uneven surfaces, climb ladders, and function at great heights. Must possess a valid CA driver's license. Experience working with student facilities in K-12 schools, community colleges, and/or universities. Must have a strong customer/student service orientation and trades certifications are desirable.
• Demonstrated expertise in the appropriate facility management, staff supervision, budget management, leadership development, and training programs is necessary. Proven success working with students, faculty, and staff, and reasonable experience and demonstrated capability in working with diverse student populations are also necessary.
• The position requires a facilities manager and leader who can articulate a sound philosophy of management techniques who values teamwork, collaboration, team development, and customer service.
• This position requires a thorough knowledge and experience in building, health, and safety codes (specifically an in-depth knowledge of plumbing, electrical, HVAC, fire safety, and food service equipment); estimating and scheduling; state guidelines and procedures on procurement and funding processes; ability to prepare bid documents and mange contracts; ability to produce and read drawings; setting up and supervising a preventative maintenance program within a collective bargaining environment; excellent verbal and oral communication skills; the ability to work effectively in a diverse environment; ability to establish effective working relationships across the campus; effectively manage a budget and multitask; proficiency with Microsoft Office; and the ability to interact professionally with fellow team members, students, and campus partners.

Preferred Qualifications

• Master's degree
• 2-3 year's experience managing/supervising facilities in a university housing program

Compensation and Benefits:

Anticipated Hiring Range: $ 7,500 - $ 9,000 per month

Classification Salary Range: $ 3,938 - $ 11,703 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.