"Client Support Technician"

UNC Overview :

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.

UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed.

Classification Title :

Technology Support Technician

Department :

Information Technology Services

Full-Time/Part-Time :

Full-Time

Months per Year :

12 Months

Position Summary:

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university's IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Minimum Education/Experience/Skill :

• Graduation from high school and one year in the field of technology related to the position's role.
• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Preferred Education/Experience/Skill :

Graduation from a two-year technical college with a major in computer science or information technology and three years of progressive experience in the information technology field of work related to position's role; or graduation from a four-year college or university and three years of experience in the information technology field of work related to the position's role; or graduation from a four-year college or university with a major in computer science or information technology or related degree and two years of progressive experience in the information technology field of work related to the position's role; or an equivalent combination of training and experience is preferred.

Quick Link for Positing :

8675

EO/AA/ADA Employer:

UNC Asheville is committed to equality and diversity of experiences for our students, applicants and employees. Qualified individuals are encouraged to apply regardless of socio-economic status, gender expression, gender and sexual identity, culture, and ideological beliefs. UNC Asheville is an Equal Employment Opportunity employer and will not discriminate against applicants and employees on the basis of race, ethnicity, national origin, religion, age, sex, sexual orientation, gender identity, disability, political affiliation, protected veteran status, genetic information, and any other legally protected status with respect to all terms, conditions, and privileges of university-sponsored activities, employment, and the use of university facilities.