"Clinic Services Rep I"

Position Summary:

Rutgers, The State University of New Jersey is seeking a Clinic Services Representative I in Rutgers Health University Dental Associates, the faculty practice of the Rutgers School of Dental Medicine (RSDM).

Under general supervision, the Clinic Services Representative I carries out a variety of front desk services related to cash collection. Additionally, this individual serves as a receptionist, maintains appointment books, requests charts, posts payments, enters and updates patient demographic and insurance information, and collects copayments.

Essential Duties and Responsibilities include the following:

• Registers patients presenting for treatment at Rutgers University Dental Associates. Enters all biographic and insurance information into appropriate computer system. Checks patient identification as required by RSDM/RUDA policies. Audits patient data, such as address, to ensure information is current.
• Obtains a copy of the patients' Medicaid/Medicaid HMO card each month, verifies, and updates information as needed.
• Ensures that the designated insurance copayment is collected before patient is seen by student.
• Responsible for the collection and posting of patient payments. Ensures that the patient payments are recorded properly. Prepares computer receipts for patients.
• Responds with good customer service to patients inquiries or transfers, as appropriate, to a financial coordinator.

Minimum Education and Experience:

• Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.

Physical Demands and Work Environment:

PHYSICAL DEMANDS:

• Standing, walking, bending and talking.
• Must be able to lift and more supply boxes, 10 pounds.

WORK ENVIRONMENT:

• Clinic and office operation. Moderate noise.