"Conference Services Coordinator"

Job Details

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Unit: Student Affairs (Vice Provost) MBU

Department: University Housing

Duties & Responsibilities:

The Conference Coordinator assists with the day-to-day planning and execution of hosting summer overnight conferences, camps, and programs in on-campus residence halls for the University. The Conference Coordinator operates to ensure that events proceed flawlessly as planned. The Conference Coordinator is the liaison for all logistics and management of overnight summer groups hosted on campus. Primary responsibilities include coordinating all reservations and services for lodging, housekeeping, parking, dining, meeting space, campus safety, technology, etc. The Conference Coordinator intends to ensure the satisfaction of all guests and success for all guest events and activities during their stay on campus.

• Handles all customer inquiries regarding possible reservations
• Prepares all records, including contracts; completes and tracks forms; composes correspondence, including all information for guests confirming reservations and requesting additional materials as necessary; keeps records for each client and ensures the security of information following all applicable policies and laws
• Processes and records all payments in compliance with established University and State policies and procedures
• Assists with the implementation of summer programs, camps, and conferences, including but not limited to: Customer Service, Scheduling, Group Check-Ins/Outs, Student Supervision, and day-to-day support for camps and conferences
• Assists with support operations for isolation and quarantine of residents throughout the academic year

Qualifications:

Minimum Qualifications

• Bachelor’s Degree or equivalent professional experience
• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure and customer service
• Ability to understand and follow instructions and work independently
• Proficiency in Office software to include Microsoft Word, Excel, PowerPoint, and the Internet, and Google Workspace
• Strong interpersonal skills, including an ability to analyze and solve problems

Preferred Qualifications

• Experience working in a collegiate setting
• 2 years of experience in the relevant field
• Demonstrated ability in the integrated logistical planning of conference services

Salary Range: $50,000 - 52,000

FLSA Exemption Status: Non-Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

Contact Information: Contact Name: Lauren Lackey Contact Email: lklackey@vcu.edu