CPD Administrator

About the Job

We are seeking a CPD Administrator to support the operational and quality assurance infrastructure underpinning our growing CPD provision.

Working closely with HSB’s Academic Quality Lead, you will play a central role in coordinating CPD activity, maintaining accurate student records, and ensuring that provision delivered with partners meets institutional standards and contractual requirements.

This is a varied and collaborative role, ideal for someone with strong organisational skills and an interest in higher education quality processes, student systems, and partnership working.

Key responsibilities include:

• Acting as the first point of contact for CPD-related queries from students, staff, and external partners
• Coordinating student lifecycle processes, including enrolment, tracking, and record management
• Supporting quality assurance processes, including validation, monitoring, and audit activity
• Liaising with Registry to ensure accurate student and course data
• Monitoring CPD performance against agreed KPIs and contractual partner requirements
• Coordinating partner meetings, including agenda setting, minute-taking, and action tracking
• Supporting reporting and data analysis to inform School oversight and CPD development

About You

We are looking for a proactive and organised individual who can operate effectively across multiple stakeholders and priorities.

You will bring:

• Experience in an administrative or coordination role within a customer-focused environment
• Strong organisational skills with the ability to manage competing priorities and deadlines
• Excellent communication skills, with the ability to provide clear and accurate information
• High attention to detail, particularly when working with data and systems
• Confidence in working with digital systems (e.g. Microsoft Office, databases; experience with student record systems such as SITS is desirable)

It would be advantageous if you have experience within Higher Education or an understanding of academic quality assurance processes, though this is not essential.