"Desktop Support Technician 3"

Position Details

Position Title: Desktop Support Technician 3

Location: Big Rapids (Main Campus)

Department: 54200 - IT Solution Center

Advertised Salary: $26.00 per hour; hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement

Benefits: Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position. Clerical Tech Association (CTA)

FLSA: Non-Exempt

Temporary/Continuing: Continuing

Part-Time/Full-Time: Full-Time

Union Group: Clerical-Technical Association (MEA-NEA)

Term of Position: 12 Month

At Will/Just Cause: Just Cause

Summary of Position: Provide computer support services for assigned area(s) within the University community on campus and statewide

Position Type: Staff

Required Education: Associate’s Degree in a computer related field or two years of completed college coursework in a computer related field.

Required Work Experience: Ten years of work experience in a computer and audio/video related support position.

Required Licenses and Certifications: Valid driver’s license and good driving record. Active Comptia A+ Certification.

Physical Demands: Office Environment, Bending, Carrying, Inclement Weather, Moving, Reaching, Sitting, Twisting, Balancing, Climbing, Driving, Heights, Lifting, Pulling/Pushing, Repetitive movement, Standing

Additional Education/Experiences to be Considered: Bachelor Degree in a computer related field. Experience in a higher education setting. Additional industry related certifications

Essential Duties/Responsibilities:

• Manage computer lab and classroom spaces including start of semester classroom readiness, computer set-up, software and hardware upgrades, re-imaging, and maintenance.
• Facilitate and assist in supporting the computer needs of university faculty, staff, and students, including various hardware and software problems.
• Install Microsoft Windows, Apple MacOS, and other supported operating systems.
• Load standard and unique software.
• Test and evaluate various software applications and resolve workstation conflicts.
• Research, recommend, and assist in obtaining quotes for upgrading or replacing any computer related equipment/devices, or implementing new technologies.
• Prepare appropriate documentation for ordering materials and monitor progress of order from submission to deployment.
• Assist in strategic planning for the implementation of new technologies.
• Coordinate end-user software planning and procurement of all computer-related hardware and software, while promoting good licensing practice and educating end-users of software piracy laws.
• Strengthen communication within ITS by developing, editing, collaborating, and documenting computer usage and planning.
• Train users in the operation and minor adjustment of audiovisual electronic equipment and systems.
• Participate in the asset lifecycle management of hardware and software in partnership with IT’s Automation and Continuity Team.
• Help maintain an accurate asset management system.
• Provide distance learning support and troubleshooting for microphones, audio/visual control systems, audio/visual equipment, document cameras, and software.
• Support audiovisual electronic equipment and systems, tools, and fixtures.
• Assist in the administration of the university’s enterprise level applications.
• Assist with creating and maintaining Knowledge Management Articles.
• Reports directly to immediate supervisor as assigned.
• Responsible for maintaining the confidentiality of designated information.
• Travel to the State-wide locations as needed.
• Provide Remote Support for End Users.
• Document work and solutions into a ticketing system.
• Follow and remain familiar with the internal processes for the university.
• Operates university motor or personal vehicles safely while carrying out job responsibilities.
• Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
• Support, promote, and develop university student enrollment and retention initiatives.
• Any other duties assigned within the position classification area.

Marginal Duties/Responsibilities:

Ability to lift, move and relocate computer hardware. Assist with Walk up, Call Center and Hardware repair as needed.

Skills and Abilities:

• Communicate effectively both verbally and in writing.
• Express technical information in a clear and understandable way.
• Interact effectively with all levels of organizational personnel and with outside vendors.
• Operate power tools.
• Plan, organize and make sound judgments and decisions.
• Possess a valid driver’s license and good driving record.
• Read blue prints, floor plans, and interpret electronic circuitry.
• Select, train, and supervise others in the performance of the characteristic duties.
• Successfully interact with a variety of staff, faculty, students and public in a variety of situations.
• Use excellent verbal and written communication skills as well as analytic, problem solving and research skills.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Required Documents: Cover Letter, Resume, Unofficial Transcript 1, Certification/License

Optional Documents:

Special Instructions to Applicants: Working hours are: 10:00 am to 7:00 pm Monday through Friday during the Fall and Spring Semester 8:00 am to 5:00 pm Monday through Friday during school breaks and Summer

Initial Application Review Date: December 15, 2025

Open Until Position is Filled?: Yes

EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.

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