"Director of One Stop Student Center - (495075 )"

Job Details

Department: Integrated Enrollment Services

Salary: $65,300.00 - $74,300.00 Monthly

Description:

Responsible for the operations of a large program or center at the university. Oversees staff, budgets, and projects.

1. Oversees a large department, program or center.
2. Manages budget and engages in strategic planning to ensure all goals are met.
3. Hires and directs the activities of staff.
4. Resolves personnel issues as they arise.
5. Engages in budget-planning, grant oversight, and policy development.
6. Implements new programs and projects and monitors ongoing activities of department or center.
7. Reviews department policies and processes and implements improvements as needed.
8. Represents department or center to internal and external constituents.
9. Performs other job-related duties as required.

MQ:
Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: Requires a minimum of five (5) years of directly job-related experience. Certification/Licensing: None.

• Department is willing to accept education in lieu of experience.
• Department is willing to accept experience in lieu of education.

Additional Responsibilities:

• Responsible for the daily operations of the One Stop Student Center. Ensure staff deliver seamless, student-focused support across Financial Aid, Student Business Services (billing & payments), and the Office of the University Registrar (records & registration). P
• rovide supervision of One Stop Managers and oversee exceptional customer service in-person at the Welcome Center and virtually via the Call Center and ticket resolution system.
• Oversees the university’s One Stop Student Center and serves as the primary campus liaison for the center’s activities.
• Ensure cross-functional counseling that connects the dots between aid, billing, and registration to minimize student runaround and support timely degree progression.
• Oversee and supervise daily frontline operations by balancing virtual, call, and in-person queues, setting up service priorities, and ensuring adherence to service level targets.
• Maintains a high level of working knowledge of university information, organization, opportunities, and policies. Stay abreast of federal, state and institutional rules and regulations.
• Coordinates the Enrollment Services Staff Relations Committee, which provides professional and staff development for all staff.

The ideal candidate for this position should possess the following:
• Higher Education professional background, Enrollment Services and Financial Aid experience preferred.
• Experience working within a One Stop unit or at a prior campus offering One Stop Services.
• Service leadership skills including mutual respect, active listening, and responsiveness.
• Must be a multi-tasker, organized, and able to work in a fast-paced, high-pressure environment.
• Strong interpersonal and problem-solving skills.
• Ability to clearly interpret and implement policies and procedures.
• Ability to interact with all levels of internal and external constituents.

The following documents are required:
• Cover letter delineating the manner in which your work experience applies to the posting.
• Resume
• Salary History
• Transcript
• Three work references. The hiring department expects you to name current or past supervisors.
NOTE: We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted only after the interviewing process has been completed.

Incomplete applications will not be reviewed.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.