Gallery Guide

Position Summary

The Georgia Museum of Art is seeking enthusiastic, team-oriented Gallery Guides to deliver outstanding visitor experiences. Gallery Guides help create a welcoming and engaging environment for all museum guests. Serving as the first point of contact, gallery guides provide visitors with information about museum programming and its exhibitions while ensuring an enjoyable experience. In addition to enhancing visitors’ experiences Gallery Guides work closely with the security team to help protect the museum, its staff and visitors from potential risks, including fire, theft, and accidents. Flexibility is needed, including availability for weekend, evening, and holiday shifts.

Duties/Responsibilities

Visitor Experience

Warmly welcome, greet, orient, and direct visitors at the welcome desk or in the galleries.Be knowledgeable about and able to discuss the museum’s physical layout and architectural features, including galleries, restrooms, Sculpture Garden, exits and elevator.Facilitate spontaneous conversation about art.
Assist visitors with inquiries about artists and exhibitions through engaging discussions.
Promote museum memberships, the museum shop, events, programs, tours and special events.
Review the daily schedule of events and communicate relevant information to other staff and museum guests as needed.
Record visitor information and attendance in database system.
Be familiar with Friends of GMOA (membership) benefits and promote Friend benefits to museum guests.
Be receptive to visitor feedback and perspectives.
Clean and maintain areas around visitor welcome desk and galleries, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as directed.
Attend ongoing training and professional development opportunities.
Answer and direct phone calls and answer general questions about the museum, exhibitions and public offerings.When assigned to the shop, assisting customers, ringing up customers and stocking merchandise.

Percentage of time: 50

Museum Protection

Observe visitors in the galleries and take proactive actions to prevent potential damage to artwork.
Politely remind visitors of security concerns (no touching artwork, no food or drinks, no large bags, etc.)
Direct visitors to place large bags and other inappropriate items in lockers or the coatroom.
Inspect art objects, labels, and lights/furnishings for signs of change or damage.
Report damage or changes in condition of objects to security supervisor.
Alert security staff as needed to ensure a safe environment for artwork and visitors.
Assist in disaster and emergency situations and with evacuation and crowd control.
Escort contractors and visitors, verify credentials, enforce safety protocols, log movement, and secure areas as needed.

Percentage of time: 50

Relevant/Preferred Education, Experience, Licensure, Certification in Position

Experience interacting with guests in educational, museum, gallery or similar settings desirable.
1 year of Client Service & Customer Support experience preferred.

Knowledge, Skills, Abilities and/or Competencies

Passionate about engaging with the public.
Open to varied viewpoints.
Excellent verbal communication skills with the ability to be both friendly and authoritative.
Ability to communicate effectively with individuals of varying social and cultural backgrounds.
Ability to remain calm in stressful situations, resolving complaints with tact and courtesy, and de-escalating complex situations.
Capable of quickly assessing and communicating complex situations to senior staff.
Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner.
Ability to read, understand, and follow standard operating procedures and work assignments.
Availability to work day, evening, weekend and holiday shifts.

Physical Demands

Stand and remain alert for extended periods.
Move stanchions, fire extinguishers and wheelchairs.
Lift up to 25 pounds.