"Lead Community Health Worker (CHW)/Trainer (San Francisco)"

Position Information:

Serves as the Lead Community Health Worker (CHW)/Trainer for Community Responsive & Engaged Equity Research (CREER) in Mental Health Center project within the Department of Psychiatry & Neuroscience, sponsored by the National Institute of Mental Health & titled, 'Somos Esenciales: Community Revitalization & Health through Latino Arts & Entrepreneurship.' The study aims to improve mental health access & economic opportunity in the Mission District (MD) of San Francisco (SF) by expanding the community health workforce, strengthening partnerships across health, social, & economic sectors, & addresses upstream structural factors such as access to mental health care, stigma, & fragmented care systems. By integrating traditional healing practices, health promotion, & system coordination, the project aims to improve sustainable community resilience & to advance structural change to promote better mental health for all. Will work under the supervision of the Center Director & the Primary Academic Research Scientist, Dr. Lisa Fortuna, & with study faculty/staff, primarily the CHWs & other staff employed by Cultura y Arte Nativa de las Americas (CANA), the SF MD based organization that produces the annual Carnaval, & study partner Native American Health Center in support of the study, a mutliplatform intervention project to promote health equity & lasting change communities. The project brings together the cultural programming & indigenous healing informed community development strategy of CANA with the academic research capacity of the UC along w/ community partners like Native American Health Center, & others. As part of this 3-5 year NIH-sponsored research award (based on funding), this position involves providing culturally responsive support, guidance, & assistance for community members & their families as they navigate through complex community & healthcare environments. Primary goals are to increase community member wellness, & to optimize care/outcomes. The position acts as a communication liaison to understand community members' individual needs, desires, & concerns & as a referral source to care options that include various cultural healing practices. Works with the CHWs to guide the community members to services, amenities, & information to promote healing & ensure satisfaction w/ the care experience. Works directly w/community members in potentially complex mental & physical health situations & will provide guidance/oversight, including fidelity review & training, for other CHWs. Will also be involved in the co-design & implementation of research aims as they pertain to linkage to mental health & primary care needs.

This is dual ladder recruitment meaning one candidate will be selected from this recruitment or recruitment ID 36777758. There is one position available for the Lead CHW/Trainer SF recruitments. The hiring department can recruit & fill this role at different levels within the position classification series. Applicants are encouraged to review both positions to determine the best match for their skills & experience. All applicants will be assessed based on the minimum requirements for the level(s) for which they have applied. If you wish to be considered in multiple pools or are unsure, please apply for both positions.

The full salary range for the Lead CHW/Trainer is $97,200 - $182,000 annually, however an offer will not exceed $139,600. Offers are based on a variety of considerations, such as education/experience, licensure/certification, & other business & organizational needs.

Applicants must have current work authorization when accepting a UCR position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:

Educational Requirements

• Bachelor's degree in related area and / or equivalent experience / training. Required

Experience Requirements

• 2-5 years of related experience Required

License Requirements

• Requires clinical licensure in relevant discipline. Required

Minimum Requirements

• Strong general clinical knowledge in a variety of modalities, and significant expertise in community health and/or alternative health care practices. Ability to assess community member's/participant's needs and make appropriate referrals for support services and programs.
• Advanced skills in assessing community member's/participant's needs and locating appropriate resources for assistance. Skills to intervene and assist with community member's/participant's questions or concerns about treatment plan and issue resolution.
• Advanced interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population. Advanced interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population. Ability to support community members/participants with a wide variety of clinical and non-clinical needs
• Ability to work in a complex, multi-divisional environment with the skills to establish priorities, set objectives and achieve stated goals. Ability to utilize project management tools. Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
• Clear and concise communication skills to teach community members/participants, other CHWs, and community systems/organizations about complex, sensitive clinical issues.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
• Bilingual English/Spanish
• Ability to train, develop, and support early-stage Community Health Workers (CHWs), by adapting the training curriculum in a community setting with diverse community members and CHWs. Ability to monitor implementation fidelity of other CHWs.
• Advanced knowledge of data collection, compilation, and analytical techniques.

Job Description Details:

Department Custom Scope

This position is to serve as the Lead Community Health Worker (CHW)/Trainer for Community Responsive and Engaged Equity Research (CREER) in Mental Health Center project within the Department of Psychiatry and Neuroscience, sponsored by the National Institute of Mental Health and titled, 'Somos Esenciales: Community Revitalization and Health through Latino Arts and Entrepreneurship.' The study aims to improve mental health access and economic opportunity in the Mission District of San Francisco by expanding the community health workforce, strengthening cross-sector partnerships across health, social, and economic sectors, and addresses upstream structural factors such as access to mental health care, stigma, and fragmented care systems. By integrating traditional healing practices, health promotion, and system coordination, the project aims to improve sustainable community resilience and to advance structural change to promote better mental health for all.

The Lead CHW/Trainer for this center will work 100% time (1.0 FTE) under the supervision of the Center Director and the Primary Academic Research Scientist, Dr. Lisa Fortuna, and with study faculty and staff, primarily the CHWs and other staff employed by Cultura y Arte Nativa de las Americas (CANA), the San Francisco Mission District based organization that produces the annual Carnaval, and study partner Native American Health Center in support of the study, a mutliplatform intervention research project to promote health equity and lasting change communities in The Mission District. The project brings together the cultural programming and indigenous healing informed community development strategy of CANA with the academic research capacity of the University of California along with community partners like Native American Health Center, and others.

As part of this three to five year NIH-sponsored research award (based on funding), this position involves providing culturally responsive support, guidance, and assistance for community members and their families as they navigate through complex community and healthcare environments. Primary goals are to increase community member wellness, and to optimize care and outcomes. The position acts as a communication liaison to understand community members' individual needs, desires, and concerns and as a referral source to care options that include various cultural healing practices. The position works with the CHWs to guide the community members to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the care experience. The incumbent will work directly with community members in potentially complex mental and physical health situations and will provide guidance and oversight, including fidelity review and training, for other CHWs in their work on the project. The incumbent will be involved in the co-design and implementation of research aims as they pertain to linkage to mental health and primary care needs.

Please note: This position will be physically located in San Francisco and will require 50% travel time across the SF area. This is dual ladder recruitment meaning one candidate will be selected from this recruitment or recruitment ID 36777758.

Key Responsibilities:

• 25% Establishes and coordinates a supportive care plan with goals based on the research intervention and/or treatment as usual along with the community member/participant needs. Recommends changes or new processes to increase satisfaction in navigating across the various systems for services. Identifies community member's/participant's preferences, and any barriers to the intervention/treatment plan implementation. Works closely with service providers, advocating and representing the community member/participant with a focus on the community member's/participant's needs with the clinical aspects of their treatment experience. Identifies and works to remove barriers to the plan of care as appropriate.
• 25% Monitors research intervention implementation fidelity, continues to develop and maintain systems for assuring protocol adherence and data quality, including scientific integrity of intervention and treatment as usual. Follows up with community member's/participant's and families using established escalation and triage protocols. Documents to standards. Assists with developing / refining of protocols and participates in documentation improvement activities.
• 15% Develops and adapts training curriculum and supports workforce development of other Community Health Workers (CHWs).
• 10% Assists in developing a culture oriented around community member's/participant's satisfaction. Participates in relevant committees, task forces, coalitions, associations, and meetings to represent the various care organizations and the community member/participant. May participate on teams for improvements in clinical applications, in conjunction with workflows. Participates in regular meetings and assists with development and changes in research strategies, curriculum implementation, and workforce training as they pertain to the day to day activities in the community.
• 5% Analyzes patient satisfaction reports and metrics regarding clinical treatment and patient understanding of their care plan. Pro-actively identifies problems in processes and clinical operations affecting patient satisfaction. Collaborates with clinical team to develop improvement processes to increase patient satisfaction.
• 5% Collects, evaluates, and presents meaningful use and / or relevant operational or clinical data to leadership. Establishes recommendations for follow up and action plans for improvement in clinical areas.
• 5% Liaisons with clinicians, community and health care organizations, and departments, proposes improvements to workflows; facilitates improved coordination of care based on community member's/participant's treatment plan and each practice's scheduling requirements.
• 5% Anticipates and initiates coordination activities; provides road maps for community members/participants to set expectations and coordinate care in alignment with community member's/participant's needs. May include reviewing clinical case with CHW team to schedule evaluation services.
• 5% Reports issues to appropriate provider and / or department manager. Solicits feedback on community member / participant interactions / style / efficacy from peers and managers.

To apply, visit https://apptrkr.com/6744188