"Lead Surgical Scheduler/Patient Liaison (Multiple Vacancies)"

Position Summary

Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the department of Otolaryngology at the Robert Wood Johnson Medical School.

The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, out-patient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between Vascular and Reconstructive surgery and all surgical divisions requiring vascular surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to patients in all age categories.

Key Duties

• Performs all of the following duties in a professional manner which reflects the nature of Rutgers Robert Wood Johnson Medical School.
• Must be proficient in ICD-10 and CPT Vascular Surgery coding. Main liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR.
• Must be proficient in the electronic medical record system. All acquired information relevant to each surgeon's surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants.
• Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient's insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Provides pt estimates as needed.
• Maintains surgical procedure spreadsheet for payment reconciliation.
• Maintains knowledge of and participates in performance improvement activities.

Minimum Education and Experience

• Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling required.

Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs.
• Work Environment: Busy office environment with moderate noise.