"Library Officer (Customer Services)"

Full-time, Fixed term for up to 2 years

Reference number: 167843398

About the position

As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Join a university with a strong commitment to student success and retention
• Work alongside passionate professionals who value teamwork and cooperation
• Participate in a diverse and inclusive academic community

Library Officer (Customer Services) 

Faculty or Office: Registrar  

Term of appointment:Fixed term for up to 2 years

Position Reference No:167843398

Join Australia’s top university for teaching* and enjoy staff benefits including: 

• Free staff car parking
• 36.75 hour standard work week
• Access to flexible work/work from home arrangements#
• Up to 18/26 weeks of parental leave#
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Free & Confidential Employee Assistance Program available for all staff
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

Bond University is currently seeking an enthusiastic and talented Library Officer to join the Library Services Customer Services team. The position is responsible for the provision of a range of frontline library support services at the Library Service Desks, with a focus on lending services. The incumbent also assists in the administration of functional operations such as reserve processing, reading lists, document delivery, and inter-library loans. Quality customer service is the primary focus of this position. 

About the person

We are seeking a dynamic and experienced person with the following skills and experience:

• Certificate 4 or Diploma of Library and Information Studies and / or relevant work experience, or an equivalent combination of relevant knowledge, experience, and training (Essential)
• High-level skills in the use of current technologies for the delivery of library services. Well-developed computer skills including experience in the use of a wide range of software applications and library management systems.
• Demonstrated ability to respond proactively to the needs of customers, maintaining a high level of professionalism at all times.
• Demonstrated skills in accurate data entry and ability to exercise judgment within policy and procedure constraints.
• Proven ability to communicate effectively both orally and in writing with a wide variety of people demonstrating respect, discretion and confidentiality.
• Demonstrated ability to work effectively as a team member with a commitment to productive work relations, supporting others and resolving conflict.
• Demonstrated ability to manage workloads, establish priorities and work cooperatively to meet competing deadlines. Well-developed organisational, problem solving and analytical skills.
• Experience in a lending services section of a tertiary institution. (Desirable)
• Knowledge of the Library of Congress Classification Scheme. (Desirable)

Please note: Previous applicants do not need to apply for this position.

Salary details

The salary for the position commences at $71,938.46 per annum, plus 12% superannuation. 

Please note: This is a fixed-term employment contract for up to two years, with twelve months' probation.

Additional information

Position-related enquiries can be directed from 8 December 2025 to 23 December 2025 to Sue Hutley – General Manager, Library Customer Services at shutley@bond.edu.au

Application and submission details

For further details regarding this appointment, please reference the Position Description and Selection Criteria.

Click Apply Now and Create New Account to get started. You can:

• Upload your Resume – your account will be created automatically, or
• Manually enter your details to set up your account.

Please ensure your application includes:

• A current resume
• A cover letter addressing the Selection Criteria outlined in the Position Description above

For current Bond University staff, apply directly via People Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply.

If you require any assistance with your application submission, please visit Applying for jobs at Bond.

Applications close: 11:59pm, Tuesday 6th January 2026.

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University. 

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process. 

For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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*Australian Financial Review’s Best Universities Ranking 2024