"Media Services Technician"

About Pomona College

Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

Job Purpose

The Media Services Technician operates, maintains, distributes, and supports audio-visual systems across Pomona College's technology-enhanced classrooms, meeting spaces, and event venues. This role ensures seamless multimedia experiences and exceptional customer service while troubleshooting AV and computing issues.

Essential Functions

• Provide technical support and troubleshooting for classroom and meeting space AV systems
• Support AV needs for major campus events (e.g., Alumni Weekend, Family Weekend, Convocation, Board of Trustees meetings)
• Install software and firmware updates on classroom computers, control systems, and laptops
• Track and maintain inventory of media equipment and supplies
• Provide technical support for web conferencing platforms
• Assist with digital signage systems (software, displays, computers)
• Log equipment updates, relocations, and inventory changes
• Document procedures, workflows, and technical protocols
• Stay current with emerging AV technologies through training and conferences
• Complete special projects and assignments as needed
• Deliver high-quality customer service to faculty, staff, students, and guests

Qualifications

Education and Experience

• Associate's or bachelor's degree in Communication Arts, Educational Technology, Computer Science, or related field preferred
• Minimum of 2 years of hands-on experience supporting AV systems and media technology
• Proficiency with both Windows and macOS platforms, including presentation and productivity software

Required Knowledge and Skills

Technical Expertise

• AV systems: signal flow, control systems (Crestron, Extron), DSPs, switchers
• Audio engineering: microphone types, gain structure, EQ, feedback control, live mixing
• Projector setup: focusing, color correction, keystone adjustments
• Web conferencing: Zoom, Microsoft Teams—setup, integration, troubleshooting
• Digital signage: content scheduling, display calibration, software configuration
• Preventive maintenance: cleaning, firmware updates, lifecycle tracking

IT and Systems Integration

• Operating systems: Windows, macOS, iOS, Android
• Networking basics: IP addressing, VLANs, AV-over-IP protocols
• Security awareness: data privacy, secure AV setups, IT policy compliance

Communication and Collaboration

• User training and support for diverse audiences
• Technical documentation and SOP creation
• Team coordination with IT, Facilities, and Events
• Empathetic, responsive customer service

Strategic and Operational Awareness

• Inventory management and vendor coordination
• Event logistics and AV planning
• Professional development through trade shows and certifications (e.g., CTS)
• Mission alignment with Pomona's academic and community goals

Cognitive and Physical Capabilities

• Problem-solving under pressure
• Multitasking in dynamic environments
• Physical dexterity: climbing ladders, lifting to 50 lbs., safely maneuvering equipment

Work Schedule

• Regular hours: Monday—Friday, 8:00 AM to 5:00 PM
• Flexibility required for evenings, weekends, holidays, and overtime
• Occasional travel may be necessary

Hourly Rate

The hourly rate for this role is between $24.50 and $27.27 per hour with a competitive benefits package. The specific factors that the College will consider when offering a salary to an individual will include, but not be limited to: education, training, relevant prior experience, and performance in prior roles. All staff positions are ineligible for visa or permanent resident card sponsorship. As a California employer, Pomona College requires all employees to be residents of California.

ADA/OSHA Compliance

This job description defines the essential job duties of this position. Employees must be able to perform these duties without posing a risk to themselves or others. Marginal functions are defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Disclaimer

This job description outlines the general scope of responsibilities and qualifications. It is not an exhaustive list. Duties may evolve based on institutional needs, and updates will be made accordingly.