"Onezone Supervisor"

In this exciting role, you’ll oversee the day-to-day running of one of our University’s busiest Hospitality outlets. From leading a dynamic team and coordinating delivered catering to ensuring top-quality service at our service counters and events, you’ll be at the heart of creating memorable experiences for our students, staff, and visitors. With a sharp focus on customer satisfaction, financial performance, and operational excellence, you’ll play a vital role in shaping the future of our Hospitality services.

Make a Difference

• Lead, supervise, and motivate your team to deliver outstanding service every day.
• Oversee the daily operation of the outlet, ensuring compliance with policies, procedures, and cash handling processes.
• Ensure meetings and events catering is delivered seamlessly, meeting customer needs and exceeding expectations.
• Manage staffing levels, rotas, and training to support both service excellence and staff development.
• Maintain high standards of food safety, presentation, and compliance with Health & Safety regulations.
• Take responsibility for financial procedures, stock control, and reporting to drive operational efficiency.
• Support the Operations Manager in developing strategies to grow sales and boost customer satisfaction.
• Represent the University with professionalism and enthusiasm, promoting our values of quality, diversity, and service.

You’ll thrive if you have:

• Proven experience supervising or managing in a hospitality, catering, or food service environment.
• Strong leadership skills with the ability to inspire, train, and develop a team.
• A customer-first approach with excellent communication and relationship-building skills.
• Solid knowledge of food safety, health & safety, and compliance standards.
• Confidence in financial processes, including stock control, stocktaking, and reporting.
• The ability to work flexibly, including evenings and weekends, as part of a wider management team.
• A proactive mindset, with the drive to achieve sales targets and continuously improve services.

We Offer:

• A competitive salary and benefits package.
• A 37-hour working week and a healthy work-life balance with generous holiday allowance.
• Excellent opportunities for professional development and career progression.
• A supportive and inclusive environment where your contribution truly matters.
• Access to a range of student and staff benefits, including cycle-to-work schemes, discounted gym memberships, and exclusive local discounts.

Join us and take the next step in your hospitality career. Apply today and help shape the future of student dining and events!

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

If you would like to speak to us to find out more about this role please contact Kristian Fernandez-Mitchell on 0117 328 44556 or email: kristian.fernandez-mitchell@uwe.ac.uk

Interviews are scheduled to take place at our Frenchay on Monday the 13th of October, 2025.

This is a full-time, permanent post, working 37 hours per week, working 5 out of 7 days, and being flexible to support the delivery of the Hospitality service.