Patient Services Associate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

To provide prompt and courteous support to radiologists, residents, and all internal and external customers.

• Be the primary point of contact for radiologists and residents.
• Answer incoming calls and direct inquiries appropriately
• Upload external imaging studies into Sectra accurately and efficiently
• Monitor the ER and Inpatient lists in Sectra.
• Monitor protocol worklists in MiChart.
• Email 3D lab for images when requested by radiologist.
• Page/call/communicate with providers as requested by radiologists.
• Contact external hospitals and facilities to obtain imaging for emergency department and inpatient cases as requested.
• Monitor UH/Mott ED/Inpatient work list. Upload external images into patient charts ensuring appropriate turn-around time.
• Communicate with ER physicians regarding outside imaging requests.
• Monitor the pager and respond promptly within established timeframes.
• Create CDs for patients or physicians when needed.
• Communicate with PACS Team and User Support as needed to resolve issues and support operations.
• Communicate with 1700/1800 Residents to ensure timely response to emergent patient conditions.
• Assist in the training of new employees.
• Check Qgenda for doctor assignments.
• Send imaging to St. Joseph/Trinity Health when notified in MiChart.
• Monitor the tube station for any CD?s that may need to be uploaded.
• Monitor UMHW studies for appropriate turnaround time.
• Notify the radiologist or residents when the VA calls and document the call appropriately using the VA form.
• Maintain cleanliness to the 1800 Assistant area and light cleaning/stocking when necessary.
• Identify opportunities for improvement in departmental processes and procedures and provide recommendations to enhance workflow.

Required Qualifications

• High School diploma or equivalent or equivalent combination of education and experience.
• 1 year of customer service experience
• Basic knowledge of medical terminology.
• Availability to work holidays are required.
• Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.
• Demonstrate the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.
• Demonstrate strong organizational skills with the ability to prioritize work effectively.
• Demonstrate professionalism, attention to detail, and the ability to follow direction and accept constructive feedback.
• Demonstrate strong written communication skills, including correct spelling and proper grammar.
• Demonstrate strong interpersonal and verbal communication skills, including active listening.
• Demonstrate reliability, including maintaining excellent attendance.

Preferred Qualifications

• Previous experience in healthcare or radiology environment.
• Knowledge of health system policies and procedures.
• Basic understanding of radiology workflows, terminology, and imaging systems
• Knowledge of MiChart is preferred.
• Knowledge of Medicom is preferred.
• Knowledge of Sectra is preferred.
• Knowledge of Microsoft Teams is preferred.

Saturday and Sunday 6:00am-4:00pm, 20 hours each week

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.