"Processes and Communications Coordinator"

Hiring Department

Law

Job Description

The Processes and Communications Coordinator will support the Veterans Law Clinic by analyzing, developing, and overseeing internal systems to allow the Clinic to effectively manage its numerous workflows related to the legal representation of its veteran clients, outreach programs, fundraising and donor relations, event support, teaching and curriculum, technology oversight and management, and myriad other Clinic activities to maintain and enhance its position as the premier veterans legal clinic in the nation. The position will also have an external function that includes marketing and social media management, online presence, community, veterans, state and federal government, and University research, engagement and outreach, and donor research and communication. This position will develop strategies and processes that support decision making across the entire spectrum of Clinic functions and activities.

Key Responsibilities:

Clinic Processes:

Technology Support

• Serve as administrator to online case management software and work with attorneys and staff to identify and carry out improvements.
• Troubleshoot online case management issues and coordinate solutions with online case management support.
• Research and recommend upgrades and changes to the online case management system.
• Test new system features and evaluate benefit to Clinic operations.
• Conduct training for Clinic staff and students on online case management system.
• Develop, maintain and distribute reports that support case management, veteran impact, donor relations and operational decision making.
• Provide technology support for Clinic events including, outreach, symposia, continuing legal education, and classroom.
• Act as liaison to the law school information technology regarding Clinic technology needs system enhancements and software upgrades.

Process Enhancements

• Identify and enhance workflows, templates and automations that can increase efficiency of the Veterans clinic’s administrative and legal processes. These responsibilities will include:
• Support attorneys and their representation of veteran clients.
• Support administrative staff.
• Support classroom instruction, curriculum and student supervision.
• Support veteran outreach programs and Clinic events.
• Support fundraising and donor relations.
• Support other activities as determined by Director.

Marketing and Communications:

• Collaborate with attorneys and staff to develop storytelling and campaigns that highlight the clinic’s success and veteran impact.
• Write, edit and publish regular posts across social media and Clinic website.
• Implement multi-platform marketing campaigns to increase campus and community awareness of the Veterans Clinic.
• Manages Clinic social media presence and Veterans Clinic Website and evaluates performance using analytics and key performance indicators and provide monthly summaries to clinic leadership.

Outreach and Engagement:

• Management of donor and fundraising programs.
• Prepare briefing documents for the Director prior to meetings with supporters, alumni, and community groups.
• Maintain donor databases and create donor tiers to track donor relationships and support relationship cultivation.
• Prepare donor communications and contributes to donor engagement efforts under direction of clinic leadership.
• Build relationships with campus and community organizations to identify collaboration opportunities.
• Prepare impact materials such as case highlights, outreach metrics, testimonials, and program updates.
• Track engagement data, event attendance, outreach participation, and partner involvement for reporting.
• Supports in the organization of outreach events, community presentations and donor engagement opportunities as requested by directors, attorneys and clinic staff.
• Provide support to attorneys and staff with responsibilities to external veterans organizations.

Shift

8:30 am – 4:30 pm, M-F

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

At least one year working in a veterans law clinic is preferred

Anticipated Hiring Range

Salary Range: $60,000 - $65,000 annually
Grade: GGS - 010
University Title: Senior Program/Project Support Coordinator
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

Submit resume, cover letter, and three references