Residential Facilities Support Assistant

The role

To facilitate the smooth running of the residential estate, acting as the interface for staff and students with a range of user requirements. The post holder will be expected to carry out administration tasks, answer questions and queries via email, telephone and in-person and demonstrate discretion and initiative in resolving issues wherever possible with, prioritising tasks in order to ensure a smooth operation. Enquiries will be logged, which the post holder will be required to interrogate to produce reports and management information for use by the Residential Facilities Manager.

What will you be doing?

• Respond to student and parent queries relating to a range of accommodation issues, referring issues beyond their ability or authorisation to management where necessary.
• Support with all aspects of accommodation access management, including issuing keys to students, staff and contractors, ensuring compliance with the key access policy.
• Carry out routine administration tasks such as compliance data assessments, absence coordination, meeting room management, minute taking, logging enquiries and general database management, investigating and following up progress where appropriate.
• Collate information on compliance and maintenance using the computerised maintenance management system, analyse enquiries and produce reports highlighting trends and potential issues for use by management.
• Regularly collect, analyse, and report data related to compliance, void rates, and staff absences. This includes maintaining accurate records, identifying trends, preparing detailed reports, and providing insights to support decision-making and improve operational efficiency. Ensure that all data is handled in accordance with relevant policies and regulation.
• Assist in the organisation and set up of open days, arrivals, and other events such as meetings, formal dinners, and Christmas parties. This will involve arranging access to buildings, accommodation viewings and other coordination activities such as catering and parking.

You should apply if

• Relevant work experience in a customer or student service-related role
• Experience of working in an administrative role with general office practice and procedures
• Excellent communication and customer care skills with an ability to interact with a diverse range of people.