Senior Associate Director of Operations, Francine LeFrak Center for Well-Being

The Senior Associate Director of Operations serves as the operational backbone and strategic lead for the Francine LeFrak Foundation Center for Well-Being. This role is responsible for designing and implementing the systems, processes, and business strategies that ensure the Center remains a premier, high-functioning hub for the Barnard community -- and that the community it serves continues to expand, in line with the Center's mission to advance financial, physical, and mental well-being. From overseeing complex facility logistics and theatrical equipment/spaces to driving revenue through external partnerships and business development, the Manager ensures the Center's resources are optimized and accessible. A key collaborator and leader both within the Center and among cross-campus stakeholders, this position bridges the gap between daily facility management and long-term programmatic growth, ensuring the Center meets the evolving needs of students, faculty, staff, and alumnae, while expanding the reach of the center through new cross-campus initiatives.

Duties & Responsibilities:

Facility and Programmatic Oversight

• Create systems and processes for managing programmatic initiatives and access to Center services (e.g. fitness center access, Shiftwave Chair use, room reservation, etc.)
• Manage building-wide inventories of supplies and equipment; oversee implementation of systems for using and renting equipment (incl. Shiftwave Chair management, Theatrical performance equipment, lighting, etc.)
• Provide strategic oversight of Francine LeFrak Center budget
• Create and manage systems for stakeholder access to Center-wide spaces; collaborate with Events Management, Facilities, and CARES teams to improve access to spaces, processes for reserving spaces, etc.
• Collaborate with Center staff to manage relationships with all external vendors

Business Development

• Build and execute business plan for Francine LeFrak Center spaces (Theatre, Fitness Center, etc.)
• Develop an RFP process for external partnerships that drive revenue
• Work with cross-divisional and cross-campus partners to identify and execute new programmatic initiatives and opportunities for Barnard students, alumnae, and other community partners (including in collaboration with Beyond Barnard, Lifelong Learning, Advancement, the Theatre Department, the Dance Department, etc.)

Center Staff Management:

• Create and manage standard staff operating procedures for the Center
• Prepare cyclical hiring calendar for temporary and student staff
• Coordinate and update job descriptions; manage recruitment processes in collaboration with Center staff.
• Organize student worker trainings in collaboration with Center staff; serve as a central manager of student staff -- in particular the LeFrak Ambassadors

Community Engagement:

• Identify cross-campus collaboration opportunities; collaborate with Francine LeFrak Center staff and cross-campus partners to execute mission-aligned programs catered to students, faculty, and staff.
• Work with campus partners (e.g., development, alumni, admissions) to manage tour requests of the Francine LeFrak Center.
• Work with the Francine LeFrak team and stakeholders (students, staff, faculty, administration, funders) to ensure short- and long-term feedback and changes that are responsive to the needs of the community.
• Collaborate with the Barnard Communications Team to ensure campus-wide awareness of events and programming; manage the center website
• Oversee production and dissemination of Francine LeFrak Center Monthly Newsletter

Program Evaluation

• Compile LeFrak Center Quarterly, and Annual Report and additional reports as needed in collaboration with Advancement
• Design KPI's and key metrics for determining and tracking the success of existing and new programs

Additional Responsibilities

• Manage and execute quarterly Advisory Council meetings
• Support overall additional needs of LeFrak Center operations
• Represent Francine LeFrak Center operational needs with both internal and external stakeholder groups

Other duties as assigned

Skills, Qualifications & Requirements:

Qualifications:

• Bachelor's Degree
• Experience in operational management with a preference for working in a higher ed context.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire others.
• Effective communication skills.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Proficiency in budgeting and financial management.

Preferred Qualifications:

• Master's in arts and/or cultural program administration
• Awareness of arts and cultural administration best practices
• Experience managing revenue-generating programs in a higher education environment

Additional Information:

• This job may require a presence in the office up to five times a week, including for team and full staff meetings and other times as necessitated by operational needs.
• Occasional weekend and evening work depending on the needs of the Department/College