"Sports Centre Receptionist (Multiple Positions, Part-Time)"

University of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.

As part of this programme, two part time positions are available for a Sports Centre Receptionist to join our front of house team at the Jubilee Sports Centre. Working the following:

Post 1 (28.5 hrs)

Saturday & Sunday: 7:45am - 3:15pm

Monday & Tuesday: 2:30pm - 10:45pm

Post 2 (14.25 hrs)

Friday: 6:45am - 3:00pm

Sunday: 2:45pm - 22:15pm

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.

Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.

The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

What we offer:

• A friendly, diverse, and supportive working environment
• A hybrid working arrangement with the blended approach of home and office working each week
• Generous holiday entitlement of 27 (30) days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year.
• Our reward scheme grants bonuses of numerous values for excellent work
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more.

What next:

Further information is available in the role profile. To apply for one of these vacancies please click ‘Apply Now’ to complete your details.

Please contact Julie Bonser if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Further details:

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme.

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.