Student Communications Manager

The role:

The Student Communications Manager develops compelling written and visual communications for student, alumni, and parent audiences. Acting as the central coordinator and quality gateway for all student-facing communications at the Northeastern University London campus, the postholder works across Student Life, Academic Services, Faculty, Academic Engagement, and other professional services to ensure information is accurate, timely, accessible, and aligned with institutional priorities and brand standards.

The role owns the Student Hub (SharePoint), the student newsletters, and the London campus internal student communications strategy. It also provides communications support for events, change initiatives, and urgent or sensitive situations. The postholder is currently an individual contributor but may supervise one or two staff, temporary workers, or students in the future.

Duties and Responsibilities:

Communications Strategy and Planning

• Own and implement the annual student communications strategy, aligned to institutional priorities and the academic calendar.
• Develop and maintain a forward communications plan, mapping key student touchpoints across the year (induction, add/drop, assessment periods, results, graduation, and others).
• Identify gaps or inconsistencies in student communications and proactively propose improvements.
• Advise senior leadership on communications strategy, audience insight, and emerging trends in student engagement.

Content Creation and Editorial Quality

• Source, draft, review, and edit communications from all university departments before distribution, ensuring accuracy, clarity, appropriate tone, and consistency with brand and editorial standards.
• Produce high-quality written and visual content for a range of channels, including email, the Student Hub, digital signage, presentations, and print.
• Apply plain English principles and accessibility standards throughout all student-facing content.
• Maintain the institutional voice and ensure consistency of messaging across all platforms and teams.
• Provide editorial counsel to academic and professional services colleagues on student communications.