Supervisor, Library Services

ABOUT THE ROLE

Reporting to Manager, Library Experience, this role is central to coordinating day-to-day library operations, maintaining welcoming library environments, and providing responsive, user-focused services aligned with JCU’s tiered service delivery model. Using insight and observation, contributes ideas and initiatives to continuously improve the student experience.

As Supervisor, Library Services, you will:

• Coordinate daily library operations, including staff rosters, building oversight, and liaison with relevant JCU work units regarding facilities and maintenance needs.
• Deliver consistent, professional enquiry services across multiple channels, ensuring client interactions are responsive and aligned with service standards.
• Maintain welcoming, inclusive, and safe library spaces that support study, collaboration, and wellbeing.
• Assist clients with access to library collections, including borrowing, returns, and basic troubleshooting of digital platforms.
• Provide front-line support for library services, including assisting with technology use and guiding users to appropriate resources and services.
• Apply University policies and procedures in day-to-day service delivery, including financial transactions, appropriate library use, and supporting student conduct and wellbeing.
• Use data and observations to identify opportunities, propose improvements, and contribute to projects that enhance the student experience.

WHAT YOU CAN BRING TO THE ROLE

You are a proactive and people-focused professional who enjoys supporting others and improving services. You bring:

• Qualifications in Library and Information Science, or a related discipline, aligned with the relevant Higher Education Worker (HEW) level under the Enterprise Agreement.
• Demonstrated experience using library technologies and digital tools, including library service platforms, digitisation equipment, online enquiry or chat systems, digital repositories, and the Microsoft Office suite.
• A strong understanding of contemporary and emerging approaches to inclusive, client-focused library services, with a genuine commitment to supporting diverse user needs.
• Well-developed communication and organisational skills, with the ability to coordinate staff, manage competing priorities, and contribute positively to a team environment.