In the heart of the United Arab Emirates, where towering skyscrapers meet ancient falaj irrigation systems, cultural tourism is experiencing unprecedented growth. The UAE welcomed over 46 million visitors in 2025, with Abu Dhabi alone recording 26.6 million visits and Dubai attracting 19.59 million international tourists. Cultural sites drew more than 8.6 million visitors to Abu Dhabi’s museums and heritage locations, underscoring the nation’s strategic pivot toward authentic experiences that blend tradition with modernity. This surge highlights the pivotal role of tour guides, particularly foreign ones, who bridge global visitors with Emirati heritage.
A groundbreaking study from the United Arab Emirates University (UAEU) sheds new light on this dynamic. Conducted by Manal Mahmoud Abdellatif from the College of Humanities and Social Sciences’ Tourism and Heritage Department in Al Ain, the research titled "Foreign tour guides as mediators of Emirati heritage: interpretation, identity, and authenticity in cultural tourism" examines how non-Emirati guides interpret sites across Dubai, Abu Dhabi, and Sharjah. Published on May 12, 2026, in the open-access journal Built Heritage, it reveals guides as cultural translators who co-create authenticity through performance and empathy.
Understanding Emirati Heritage in a Multicultural Context
Emirati heritage encompasses tangible elements like the UNESCO-listed Al Ain Oasis falaj systems, Hili Archaeological Park, and Qasr Al Hosn in Abu Dhabi, alongside intangible traditions such as majlis gatherings and pearl diving. These sites symbolize the UAE’s journey from Bedouin roots to global hub, emphasizing themes of unity, tolerance, and progress. With non-nationals comprising 85-90% of the population, heritage narratives are inherently hybrid, reflecting the nation’s cosmopolitan fabric.
The study positions foreign guides—predominantly from Egypt, Pakistan, India, and the Philippines—as essential mediators. In Dubai alone, over 1,100 licensed guides represent 80 nationalities, with only 78 Emiratis registered and 39 actively working. These professionals navigate linguistic barriers, speaking an average of three languages, to deliver engaging tours at places like Al Fahidi Historical District and Sharjah’s Souq Al Arsah.
Methodology: Capturing Live Heritage Interactions
Employing an interpretivist multi-site case study, the research combined 45 hours of participant observation across 18 tours, semi-structured interviews with 20 foreign guides, 25 tourists, and 5 institutional reps, plus document analysis of training manuals. Sites included Dubai’s Al Fahidi and Sheikh Mohammed Centre for Cultural Understanding (SMCCU), Abu Dhabi’s Qasr Al Hosn and Heritage Village, and Sharjah’s heritage area. Thematic analysis via NVivo revealed patterns in performance, agency, and co-construction of meaning.
This rigorous approach highlights guides’ improvisational skills, such as a Filipino guide likening majlis to a “sala” for Spanish speakers, fostering instant connections. Tourists valued emotional resonance over rote facts, with one British visitor noting, “Our guide wasn’t Emirati, but she spoke with such love for the culture that it felt real.”
Key Findings: Hybrid Narratives and Performative Authenticity
Central to the findings is that authenticity is not inherent to ethnic origin but enacted relationally. Guides blend official scripts—promoting UAE’s progress and tolerance—with personal anecdotes, creating “third spaces” of hybridity. An Egyptian guide shared, “I may not be Emirati by passport, but after ten years here I feel part of this story.” This personalization enhances engagement but risks sanitizing topics like labor migration or gender roles.
Institutional training ensures alignment with national branding, yet guides’ agency allows adaptation. Tourists co-produce authenticity through questions and feedback, prioritizing empathy. The study challenges objectivist views, aligning with performative theories where heritage is lived experience.
Photo by Arnav Jain on Unsplash
Challenges in Heritage Interpretation
Foreign guides face hurdles in conveying nuanced Emirati identity amid rapid modernization. While multilingualism aids accessibility, limited Emirati guides raise authenticity concerns. Emiratisation initiatives, like the Department of Culture and Tourism’s (DCT) Tourist Guide Programme, aim to train nationals, but low retention persists due to better-paying sectors. A 2023 study noted dissatisfaction among local guides, prompting calls for improved incentives.
Hybrid narratives can dilute complexities, yet they democratize heritage, making it relatable globally. For instance, at Heritage Village, guides use universal hospitality themes to explain majlis, bridging cultural gaps. Balancing scripted unity with genuine diversity remains key. Learn more about DCT's Emirati guide training.
Emiratisation and Training: UAE Universities Lead the Way
UAE higher education plays a crucial role, with UAEU’s Tourism and Heritage Department producing research like Abdellatif’s. Programs at Zayed University and Abu Dhabi University emphasize cultural competency. DCT Abu Dhabi’s guide training equips Emiratis with site-specific knowledge, while Dubai College of Tourism offers online courses accessible globally.
These efforts address the guide shortage, fostering pride and accuracy. Universities collaborate on curricula integrating heritage preservation, aligning with UAE Vision 2031’s tourism goals of 40 million annual visitors. 
Case Studies from Premier Heritage Sites
At Qasr Al Hosn, guides narrate Abu Dhabi’s evolution from fishing village to capital, using artifacts to evoke pre-oil era life. In Sharjah’s souq, sensory experiences like incense and bargaining immerse visitors in trading history. Al Fahidi’s wind-tower architecture prompts discussions on sustainable design, linking past ingenuity to modern sustainability.
These vignettes show guides’ storytelling prowess, turning static sites into living narratives. Tourists report higher satisfaction when guides share cross-cultural parallels, enhancing memorability.
Stakeholder Perspectives: Voices from the Field
Interviews reveal guides’ passion: “Tourists prefer personal stories,” said an Indian guide. Institutional reps value expatriates’ approachability: “Authenticity comes from respect, not nationality.” Tourists echo this, prioritizing connection. An Emirati curator cautioned against oversimplification, advocating co-narration.
These insights underscore guides as nation-brand ambassadors, vital for UAE’s soft power.
Photo by Jimmy Phillips on Unsplash
Implications for UAE Cultural Tourism Policy
The study urges enhanced intercultural training, Emirati-expat partnerships, and visitor feedback loops. As cultural tourism grows—projected to contribute AED 100 billion by 2030—policies must prioritize quality mediation. Universities like UAEU can lead certification programs blending theory and practice.
Sustainable practices, such as digital aids for authenticity verification, could complement human guides. Recent stats affirm cultural sites’ draw.
Future Outlook: Innovating Heritage Mediation
With Al Ain as 2026 Arab Tourism Capital, expect amplified focus on authentic experiences. AR/VR enhancements may augment guides, but human empathy remains irreplaceable. UAE higher education’s role in training diverse interpreters will shape a resilient sector, preserving heritage while welcoming the world.
For aspiring tourism professionals, opportunities abound in UAE universities’ programs, linking academia to industry growth. Explore careers at AcademicJobs UAE or higher ed jobs.