Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

Basic Function:

Provide Technical support on Windows 10 & 11 and Mac OS for faculty, staff and students experiencing computer hardware, software and network issues. Diagnose and resolve hardware issues with computers, laptops, printers, and classroom/event and team meeting rooms. Perform regular maintenance tasks for classroom technology including cleaning, Software updates and Firm Ware updates. Tier 1 support for all classroom issues during class time as calls come in. Perform hardware upgrades new computer installs and software installs and upgrades for faculty and staff, always keeping asset data base current. Tier 2 support for Help Desk regarding issues they are unable to resolve. Maintain data backup and recovery to safeguard university information and minimize data loss. Assist in restoring data from backups in the event of system failures or corruption. Maintain accurate inventory of computer equipment, software applications and peripherals ensuring accurate tracking. Assist in procurement processes by identifying the need for new equipment and suggesting suitable options. Phone support when needed, remote work per approval by manager. Point of contact for technical issues & services for faculty and staff and students (as help desk needs.) Responsible for moves, add, changes as needed and special projects as assign. Remote work must be approved by manager.

Unusual Work Conditions – Support of satellite offices as needed, nights and weekends as needed. Hours are 11am-7pm. Summer hours apply.

Qualifications:

• Education: BA/BS in technical field or equivalent e xperience: 3-5 years in a service-based industry providing technical support to customer using computers, audiovisual and multimedia technology. Strong service orientation is essential; strong organizational and communication skills are important to deal with varied and high-level user contact.
  
  

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

Basic Function:

Provide Technical support on Windows 10 & 11 and Mac OS for faculty, staff and students experiencing computer hardware, software and network issues. Diagnose and resolve hardware issues with computers, laptops, printers, and classroom/event and team meeting rooms. Perform regular maintenance tasks for classroom technology including cleaning, Software updates and Firm Ware updates. Tier 1 support for all classroom issues during class time as calls come in. Perform hardware upgrades new computer installs and software installs and upgrades for faculty and staff, always keeping asset data base current. Tier 2 support for Help Desk regarding issues they are unable to resolve. Maintain data backup and recovery to safeguard university information and minimize data loss. Assist in restoring data from backups in the event of system failures or corruption. Maintain accurate inventory of computer equipment, software applications and peripherals ensuring accurate tracking. Assist in procurement processes by identifying the need for new equipment and suggesting suitable options. Phone support when needed, remote work per approval by manager. Point of contact for technical issues & services for faculty and staff and students (as help desk needs.) Responsible for moves, add, changes as needed and special projects as assign. Remote work must be approved by manager.

Unusual Work Conditions – Support of satellite offices as needed, nights and weekends as needed. Hours are 11am-7pm. Summer hours apply.

Qualifications:

• Education: BA/BS in technical field or equivalent e xperience: 3-5 years in a service-based industry providing technical support to customer using computers, audiovisual and multimedia technology. Strong service orientation is essential; strong organizational and communication skills are important to deal with varied and high-level user contact.