Job Description:

Provides technical support to the University community and ensures the majority of issues are resolved and more complex issues are directed elsewhere.

Develops, tests and maintains a complex set of troubleshooting techniques to assist with numerous technology related issues.

Analyzes, documents and ensures all security risks are handled properly within the University security policies and procedures.

Provides support to students within the e-learning system. Ensures students can navigate, submit, view and complete all course content, including videos, assignments and presentations.

Instructs end-users on department and University policies governing computer usage and data security. Suggests policy modifications based on feedback from students, faculty and staff.

Responsible for communication to the campus community via email, text and blog regarding updates, upgrades and both scheduled and unscheduled outages.

Develops, implements and creates training documentation governing help desk activities, policies and procedures.

Participates in information technology projects and committees.

Responsible for reporting telecommunication issues. Serves as first line for all user-related phone calls.

Short Job Description:

Some college coursework from an accredited institution.
One year's relevant experience.
Strong interpersonal, written and verbal communication skills.

Job Ref: S1601P

Internal Number: 5367

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Help Desk Specialist

Western Michigan University

1903 W Michigan Ave, Kalamazoo, MI 49008, USA

Job Description:

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1903 W Michigan Ave, Kalamazoo, MI 49008, USA

Job Description:

Esta es una lista previa...

Trabajos relacionados - 26 de agosto de 2026

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

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GSA Annual Meeting 2026

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APS Division of Nuclear Physics Meeting (DNP 2026)

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Joint March Meeting and April Meeting — Global Physics Summit 2027

Help Desk Specialist

Western Michigan University

1903 W Michigan Ave, Kalamazoo, MI 49008, USA

Job Description:

Esta es una lista previa...

Trabajos relacionados - 26 de agosto de 2026

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027

Help Desk Specialist

Western Michigan University

1903 W Michigan Ave, Kalamazoo, MI 49008, USA

Job Description:

Esta es una lista previa...

Trabajos relacionados - 26 de agosto de 2026

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027