About MCC
Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.
Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.
MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.
MCC does not provide employer-paid sponsorships.
Job Summary
Incumbents provide customer service to all library patrons including circulation, acquisition, and technical support.
Essential Functions
- Provides customer service to include answering phone calls and greeting patrons, responding to routine reference-related inquiries, and referring patrons to librarians for further assistance
- Checks materials in and out; circulates, reviews and adds requests for, and discharges books and other library materials by utilizing applicable online systems and databases; adds and scans barcodes on library materials
- Collects fees, prepares and sends out notices, invoices, bills, and work orders, and maintains records; work may involve researching and compiling information
- Provides routine technical support as requested; work may involve assisting patrons in resolving routine issues and referring the issue to the appropriate department/personnel when needed
- Processes inter-library loans and student information; work may involve providing patrons information regarding loan policies and procedures
- Maintains library inventory and supplies, restocks supplies as needed, and ensures that all equipment, such as computers and printers, are in working order
- Maintains and arranges the library collection, to include following shelving and shelf-reading procedures, and removing damaged materials
- Perform other duties as assigned
Qualifications, Knowledge, Skills, Abilities and Physical Requirements
Minimum Qualifications:
- High School Diploma OR G.E.D.
- One (1) year library support or related experience
Preferred Qualifications:
- Associate's Degree
Knowledge, Skills and Abilities:
- Knowledge of literature
- Knowledge of applicable computer programs
- Knowledge of customer service principles
- Knowledge of Dewey Decimal System
- Knowledge of library principles and practices
- Skilled in using a computer and related software applications
- Skilled in providing customer service
- Skilled in handling cash
- Skilled in sorting books alphanumerically
- Skilled in providing training
- Skilled in preparing routine reports
- Skilled in designing and maintaining library displays
- Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information
Physical Requirements
Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
Supplemental Information
EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled
Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.
Organization
Long before Kansas City looked the way it does today, a group of people believed the region needed a place where anyone could get an education that led somewhere. That belief became Kansas City Polytechnic Institute in 1915, and a few years later, the Junior College of Kansas City, one of the first schools in the country to award an associate degree. Over a century later, that same idea still drives the institution known today as Metropolitan Community College.
MCC is the oldest public institution of higher learning in Kansas City, Missouri, and that history isn't just a footnote. It's the foundation for a mission that hasn't changed: open doors, build skills, and help people move forward, whether that means a first degree, a career change, or a new trade learned close to home. Today, MCC offers 125 associate degree and certificate programs across five campuses on the Missouri side of the Kansas City area: Blue River, Longview, Maple Woods, Penn Valley, and MCC-Online, spanning 47 buildings and roughly 550 acres.
But campuses and buildings only tell part of the story. What makes MCC matter is the people inside them, faculty who show up for students navigating school alongside jobs and families, staff who help someone find their footing, and colleagues who understand that this work changes the trajectory of a life. MCC is accredited by the Higher Learning Commission, and several of its programs carry additional specialized accreditation, a reflection of a place that takes its responsibility to students seriously without losing sight of why the work exists in the first place.
For more than a hundred years, MCC has been part of how Kansas City grows and moves forward. The next chapter is being written now, by the people who choose to build their careers here. There's a place in that story for you.
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