Job Title

Sr Student Services Technician

Department

Enrollment Operations

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

20.15

Scheduled Weekly Hours

Benefit Eligible

Yes

Job Description Summary

Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial Assistance

Job Description

Essential Duties

Support and assist with the accurate review and release of admission decisions for all campuses.
Support and assist with the delivery of recruitment, procedural and ad-hoc emails, text messages, and mailings to prospective students and applicants and assist in preparing, maintaining and monitoring automated prospective student communications.
Assist with the maintenance of applications, forms, checklists, status pages and confirmation processes for recruitment, admission, and special programs.
Assist with the management of on- and off- campus event registration websites, forms, reporting, check-ins, and surveys.
Support prospective student processing and maintain the integrity of recruitment and admission information and databases.
Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance. Interprets policies and procedures.
Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.

Minimum Qualifications

Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience

Required Knowledge, Skills, and Abilities

Knowledge of unit's operations, policies, and procedures
Knowledge of computer and office applications
Knowledge of related state and federal laws, e.g. FERPA
Oral and written communication skills
Ability to work with people with diverse backgrounds
May require supervisory, clerical and/or research skills

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Miami University

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