Rate My Professor Scott Dellana

Scott Dellana is a Professor of Operations and Supply Chain Management in the Department of Marketing and Supply Chain Management at East Carolina University College of Business, contributing to the field of Business & Economics. He earned a BS in Civil Engineering, magna cum laude, from the University of Pittsburgh, along with MS and PhD degrees in Engineering Management from Missouri University of Science & Technology. Before joining East Carolina University, Dellana served as Quality Assurance Manager for the DemMaTec Foundation, a manufacturing incubator affiliated with Missouri University of Science & Technology's Center for Technology Transfer. His industry experience includes working as an engineering manager on military aircraft design and R&D at McDonnell Douglas Corporation in St. Louis, Missouri, and as an aerospace engineer with Rockwell International Corporation’s North American Aviation Division in Columbus, Ohio. At East Carolina University, he has held academic leadership roles, including four years as Interim Chair of the Department of Marketing and Supply Chain Management and five years as Chair of the Department of Decision Sciences.

Dellana's research specializes in applied quality management and quality control, particularly in supply chain and service environments, as well as mathematical modeling applications in quality, forecasting, supply, and process analysis. He teaches courses in Operations and Supply Chain Management. His publications appear in leading journals such as International Journal of Operations & Production Management, Interfaces, Journal of Quality Technology, International Journal of Forecasting, and International Journal of Productivity and Performance Management. Key works include 'Neural Network Ensemble Strategies for Financial Decision Applications' (Computers & Operations Research, 2005), 'Toward Defining the Quality Culture' (Engineering Management Journal, 1999), 'Overbooking Increases Patient Access at East Carolina University's Student Health Services Clinic' (Interfaces, 2009), and recent articles like 'Risk Management Maturity and Robustness in the Chinese Manufacturing Supply Chain' (International Journal of Logistics Research and Applications, 2024) and 'An Empirical Analysis of the Impact of Risk Management Maturity on Robustness in the Upstream and Downstream Supply Chains' (Journal of Supply Chain and Operations Management, 2025). He has co-authored textbooks including Supply Chain and Operations Management (Cognella Academic Publishing, 2023, 2024, 2025 editions). Dellana is a member of engineering honor societies Chi Epsilon and Tau Beta Pi, and business honor society Beta Gamma Sigma. He maintains memberships in the Institute for Supply Management (since 1998), American Society for Quality (since 1993), and others including INFORMS and Association for Supply Chain Management.