Job Summary
A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties
* Provide assistance to residents with room lockouts
* Issue mail and check-out resources to residents
* Assist in the check-in and check-out processes for the department
* Maintain awareness of building security and respond to incidents according to established guidelines
* Understand and utilize necessary programs such as StarRez, Salto, and Teams
* Check mail receiving and sorting for accuracy, following established processes and informing a supervisor when issues arise
* Welcome, assist, and interact with residents and guests to the residence hall communities in a positiveand professional manner
* Maintain and respect issues of confidentiality. Know when and how to make judgment calls regardingconfidentiality in accordance with FERPA (Family Educational Rights and Privacy Act)
* Be familiar with WSU Housing and Residence Life policies, and be able to respond to all emergency situations as defined for the OA position
* Know and enforce the policies held within the HRL Handbook, Overnight Desk Manual and WSU StudentCode of Conduct
* Perform all other duties as assigned by supervisor

Required Education
High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements
* Must have 6 months customer-service related experience
* Having a cumulative GPA of 2.5 or greater at the time they apply for a Residence Life student staffposition and at the end of the semester immediately preceding the beginning of their employment withHRL.
* OAs must be enrolled as a full-time student (12 credits or more undergraduate and 9 hours graduate)and making academic progress toward graduation. At least 3 credits per semester must be taken inperson and on campus (summer term may be an exception).

Required Experience
This is specific to each position and department. See additional requirements and preferences.

Physical Requirements
Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.

Job Summary
A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties
* Provide assistance to residents with room lockouts
* Issue mail and check-out resources to residents
* Assist in the check-in and check-out processes for the department
* Maintain awareness of building security and respond to incidents according to established guidelines
* Understand and utilize necessary programs such as StarRez, Salto, and Teams
* Check mail receiving and sorting for accuracy, following established processes and informing a supervisor when issues arise
* Welcome, assist, and interact with residents and guests to the residence hall communities in a positiveand professional manner
* Maintain and respect issues of confidentiality. Know when and how to make judgment calls regardingconfidentiality in accordance with FERPA (Family Educational Rights and Privacy Act)
* Be familiar with WSU Housing and Residence Life policies, and be able to respond to all emergency situations as defined for the OA position
* Know and enforce the policies held within the HRL Handbook, Overnight Desk Manual and WSU StudentCode of Conduct
* Perform all other duties as assigned by supervisor

Required Education
High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements
* Must have 6 months customer-service related experience
* Having a cumulative GPA of 2.5 or greater at the time they apply for a Residence Life student staffposition and at the end of the semester immediately preceding the beginning of their employment withHRL.
* OAs must be enrolled as a full-time student (12 credits or more undergraduate and 9 hours graduate)and making academic progress toward graduation. At least 3 credits per semester must be taken inperson and on campus (summer term may be an exception).

Required Experience
This is specific to each position and department. See additional requirements and preferences.

Physical Requirements
Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.