About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.
Why your role matters
The Senior Manager – Security & Parking plays a pivotal leadership role in shaping the safety, resilience and operational effectiveness of UNSW’s Kensington and Sydney metro campuses. Reporting to the Head of Operations, Protective Services, you set the strategic direction for security operations, guarding services, parking management and incident readiness, ensuring services are contemporary, compliant and aligned with campus priorities.
You lead a multidisciplinary team and act as a senior escalation point during significant incidents and high‑risk events, strengthening UNSW’s capability to respond, adapt and operate safely. Your leadership ensures security services are financially sustainable, risk‑aware and consistently high performing.
This role works closely with two direct reports, the Security Manager – Events & Operations and the Security Manager – Incident Management. Together, the three roles form an integrated leadership unit within Protective Services — aligning strategic direction, operational delivery and incident readiness to ensure UNSW’s security services are coordinated, consistent and responsive across all Sydney metro campuses.
About the Role
You will be required to undertake and have experience in the following areas of expertise:
- Provide strong leadership to operational managers, fostering a high‑performing team culture, ensuring service standards are met, and actively demonstrating UNSW’s Code of Conduct and Values.
- Deliver expert, timely advice to senior leadership on emerging threats, security risks and mitigation strategies, including oversight of personal threat management cases.
- Manage contracted guarding and security services across Sydney metro campuses, including procurement, tender processes, contract variations, KPI management and corrective actions.
- Provide strategic oversight, governance and operational delivery of parking services, ensuring safe, compliant and well‑aligned campus access operations.
- Ensure governance, compliance and assurance processes meet legislative, regulatory and University requirements, while identifying and controlling psychosocial and physical health and safety risks.
- Lead responses to significant, complex or escalating security incidents, provide operational oversight at high‑risk events, coordinate stakeholder briefings, and participate in the Protective Services on‑call roster.
- Drive budget planning, forecasting and financial risk management across functional areas, and manage designated projects assigned by the Head of Operations, Protective Services.
- Build and maintain strong relationships with senior leaders across Protective Services and the University, support cross‑functional initiatives, and review service delivery complaints to implement corrective actions and systemic improvements.
About You
- A relevant tertiary qualification and demonstrated senior leadership experience (5+) leading security operations within a large, complex organisation.
- Must hold a current NSW Security Licence (1A/2A)
- Demonstrated experience leading responses to complex or high‑risk security incidents, with the ability to remain composed and make sound decisions under pressure.
- Proven experience delivering projects as part of a working group, including developing operational plans, procedures and service improvements.
- Strong contractor management capability, including oversight of guarding services, performance management and service delivery outcomes.
- Excellent written and verbal communication skills, with a high level of attention to detail in reports, briefings and operational documentation.
- Highly organised, with the ability to manage competing priorities, meet deadlines and operate autonomously when required.
- Demonstrated ability to identify, analyse and solve complex problems, showing initiative and a proactive approach to continuous improvement.
- Excellent consultation, influencing and negotiation skills, with proven ability to engage effectively with diverse internal and external stakeholders.
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