The Incident: A Barrage of Over 1,000 Silent Calls in Just One Week

In a startling case that has captured public attention in Singapore, a 37-year-old man named Foo Jia Hong has been charged with making 1,035 silent calls to police hotlines over a mere eight days. The calls, which provided no information and tied up vital communication lines, occurred between April 21 and April 28, 2026. These targeted the hotlines of several Neighbourhood Police Centres (NPCs), including Yishun NPC, which received the highest number at 425 calls, along with Bedok, Geylang, and Ang Mo Kio North NPCs.

Silent calls, where the caller dials in but says nothing, can severely hamper police operations. In Singapore's tightly knit emergency response system, every second counts, and such nuisances divert resources from genuine distress signals. Foo allegedly used a foreign-registered SIM card under another person's name to mask his identity, adding a layer of premeditation to the act.

Police Launch Thorough Investigation Leading to Arrest

Officers from the Woodlands Police Division sprang into action upon noticing the unusual spike in silent calls. Through extensive ground enquiries and digital tracing, they pinpointed Foo as the suspect. He was arrested on May 11, 2026, just two weeks after the calls ceased. The Singapore Police Force (SPF) emphasized their commitment, stating they "take a serious view of persons who make silent or false calls to Police hotlines to obstruct their duties and will spare no effort to trace and prosecute such callers in court where necessary."

This rapid response underscores Singapore's advanced investigative capabilities, leveraging telecom data and surveillance to combat such disruptions swiftly. The arrest prevented further incidents and sent a clear message about the consequences of police harassment through silent calls.

Court Appearance and Serious Charges Filed

On May 13, 2026, Foo appeared in court, facing four counts of obstructing a public servant under Section 186(1) of the Penal Code 1871. This offence carries penalties of up to six months' imprisonment, a fine of up to S$2,500, or both. Additionally, he faces one count under Section 39D of the Miscellaneous Offences (Public Order and Nuisance) Act 1906 for using another person's personal information to transact a SIM card for criminal purposes, punishable by up to three years' jail and a S$10,000 fine.

The court ordered Foo to be remanded at the Institute of Mental Health (IMH) for psychiatric assessment, hinting at possible underlying mental health factors. He is scheduled to return on May 27, 2026. Such charges highlight how seemingly minor acts like silent calls can escalate to serious criminal liability in Singapore's legal system.

Understanding the Role of Neighbourhood Police Centre Hotlines

Neighbourhood Police Centres (NPCs) are the frontline of Singapore's community policing model, established to bring services closer to residents. Their hotlines handle non-emergency matters like lost property reports, appointment bookings, and general inquiries, complementing the 999 emergency line. With over 80 NPCs islandwide, these centres ensure accessible policing in a densely populated city-state.

However, when flooded with silent calls—at an average of about 130 calls per day during the incident—these lines become overwhelmed. Operators must treat each as potentially legitimate, logging and investigating, which strains manpower and delays service to actual community needs.

The Broader Impact on Police Resources and Public Safety

Silent calls represent a form of low-effort, high-impact harassment that erodes public safety. In Singapore, where police response times are among the world's best—averaging under 10 minutes for emergencies—such disruptions ripple outward. During Foo's spree, resources diverted to handling 1,035 calls could have addressed real crimes or welfare checks.

While specific statistics on silent calls to NPC hotlines are not publicly detailed, SPF reports highlight the prevalence of nuisance calls. For instance, past data on 999 lines show significant prank volumes, with one older estimate suggesting up to 80% non-genuine in some periods, though current figures are lower due to anti-nuisance measures. The financial and operational cost is substantial, with each traced incident requiring investigative hours.

For more on SPF's stance, see their official statement on the case.

Photo by Singapore Stock Photos on Unsplash

Mental Health Considerations in Nuisance Call Cases

The remand to IMH raises questions about mental health's role in police silent calls harassment. In Singapore, conditions like anxiety disorders or psychosis can manifest in compulsive behaviours, including repeated dialing. The National Council of Social Service notes rising mental health cases post-pandemic, with helplines like Samaritans of Singapore (SOS) handling thousands annually.

Courts often order assessments in such cases to determine fitness to plead or suitability for rehabilitation over punishment. If Foo's actions stem from untreated issues, it could influence sentencing towards mandatory treatment, balancing justice with compassion.

Public Reaction: Shock and Calls for Stricter Deterrence

Social media erupted with disbelief at the volume—equivalent to 18 calls per hour nonstop. Reddit threads on r/singapore questioned motives, from pranks to grudges, while netizens praised SPF's tracing prowess. Comments like "1035 calls in a week is insane—imagine the frustration for officers" reflect widespread support for prosecution.

This case amplifies calls for public education on responsible hotline use, with many urging awareness campaigns.

Similar Past Cases of Police Harassment in Singapore

• In 2018, a man was jailed three years for repeated prank calls to police since 2000, showing repeat offenders face escalating penalties.
• 2023 saw duo charged for 31 hoax calls to police and SCDF about fires and assaults.
• Other instances involve loanshark harassment via calls, but silent call specifics are rarer, making Foo's scale unprecedented.

These precedents demonstrate SPF's zero-tolerance, with convictions reinforcing deterrence. For details on a related hoax case, refer to CNA's coverage here.

Legal Framework Governing Such Offences

Singapore's laws robustly address obstructions to justice. Section 186 Penal Code targets actions voluntarily obstructing public servants, proven by intent and effect. Section 39D combats SIM fraud, vital amid rising telecom crimes.

Unlike Protection from Harassment Act (POHA), which covers broader alarm/distress (up to 12 months jail), these charges focus on public duty interference. Prosecutors must prove knowledge of obstruction, a threshold met by the volume here.

Prevention Strategies and Advice for the Public

To curb police silent calls harassment:

• Use hotlines only for legitimate needs; dial 999 for emergencies.
• If anxious about speaking, prepare notes or use chat services like Police@SG app.
• Report suspected nuisances via i-Witness portal.
• Seek mental health support early via IMH or CHAT helpline.

Photo by Jeyakumaran Mayooresan on Unsplash

Looking Ahead: Implications for Singapore's Policing

As Foo's case progresses, it spotlights vulnerabilities in hotline systems and the need for resilient infrastructure. With Singapore's low crime rate sustained by efficient policing, deterring harassment is crucial. Outcomes could spur policy tweaks, like stricter SIM registration or penalties, ensuring hotlines remain lifelines.

This incident, while isolated, reminds all of civic responsibility in a safe society.