SMU's Landmark Findings on AI's Role in Singapore's Job Market

Singapore Management University (SMU) has released compelling insights through its Resilient Workforces Institute (ResWORK), revealing that artificial intelligence (AI) adoption is not leading to widespread job losses but instead enhancing productivity across various sectors. This study, aligned with a recent Ministry of Manpower (MOM) report surveying over 2,560 firms and nearly 500,000 workers, shows early adopters experiencing significant gains without major displacement. As Singapore navigates rapid technological shifts, these results offer reassurance and a roadmap for leveraging AI to bolster economic resilience.

The research underscores a key shift: AI acts as a complement to human labor rather than a substitute. Among firms implementing or piloting AI, 70.7 percent reported higher worker productivity, improved decision-making, and boosted innovation. This positions Singapore, with its high digital readiness, to harness AI for growth while addressing concerns about employment stability.

Launch of SMU's Resilient Workforces Institute

In January 2026, SMU launched ResWORK with a S$5 million commitment over five years, aiming to secure an additional S$8 million in external funding. The institute focuses on three pillars: optimizing human-machine collaboration, transforming organizations for AI-enabled workplaces, and maximizing societal human capital through inclusive policies. Partnerships with SkillsFuture Singapore (SSG) and data center giant Equinix (S$450,000 contribution) anchor flagship projects like the Singapore AI-LLM Exposure Index, led by SMU Dean of Economics Professor Li Jia.

ResWORK's interdisciplinary approach draws from economics, management, behavioral science, and technology, involving over 20 faculty across SMU's schools. Professor Lily Kong, SMU President, emphasized, "ResWORK reflects SMU’s commitment to research that shapes public policy and strengthens workforce resilience in the AI age." This initiative positions SMU as a leader in addressing AI's labor market impacts.

Methodology Behind the Insights

The MOM survey, conducted from January to March 2026, targeted firms employing close to 500,000 workers, providing a robust snapshot of AI integration. Complementing this, SMU's ongoing AI Exposure Study analyzes job advertisements and task-level data from O*NET, developing a signed exposure index to distinguish AI's complementary versus substitutive effects. This econometric framework corrects for GPT-based evaluation errors, offering uncertainty-adjusted measures.

By tracking skill demands over time, the study identifies occupations benefiting from AI augmentation versus those at risk. Initial findings align with global trends but are tailored to Singapore's context, where digitally intensive sectors lead adoption. This data-driven approach ensures actionable insights for policymakers and employers.

Current State of AI Adoption in Singapore Firms

AI uptake remains modest, with 71.5 percent of firms yet to integrate it. Adoption varies sharply by size: 23.9 percent in small firms (under 25 employees) versus 76.4 percent in large ones (over 500). Knowledge-based sectors like information communications, professional services, and finance lead, while retail and food services lag.

Singapore trails peers like China and Denmark, highlighting opportunities for acceleration. Barriers for small firms include high costs and skill shortages, but larger entities demonstrate deeper integration, setting a model for broader rollout. This uneven landscape calls for targeted support to democratize AI benefits.

Productivity Boosts: AI as an Enhancer, Not Replacer

Firms embracing AI report transformative gains: 70.7 percent note productivity rises, with enhanced decision-making and innovation. Higher-skilled roles in analytical tasks see the most uplift, as AI handles routine elements, freeing humans for complex work.

The study debunks fears of mass unemployment, showing AI reshaping tasks positively. For instance, professionals leverage AI for better outcomes, aligning with global observations where technology augments cognition. In Singapore's context, this supports sustained growth amid global uncertainties.

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Minimal Job Displacement: Data Speaks Volumes

Only 6.2 percent of AI-active firms reduced headcount, and 8.5 percent hired less due to AI. Instead, 18.9 percent redesigned roles, and 13.9 percent created new AI-specialized positions. Routine physical tasks remain low-exposure, while cognitive roles evolve beneficially.

This contrasts alarmist narratives, emphasizing adaptation over replacement. SMU's index will refine these insights, helping predict shifts and mitigate risks proactively. For Singapore's workforce, it signals opportunity in upskilling rather than obsolescence.

Job Redesign and Emerging Opportunities

AI prompts role evolution: functions redesigned for hybrid human-AI workflows, spawning demand for AI ethicists, data curators, and integration specialists. Singapore's tech ecosystem amplifies this, with firms prioritizing complementary skills like creativity and judgment.

SMU research highlights lifelong learning's role, partnering with SSG to map career pathways. This creates pathways for mid-career professionals to pivot, ensuring inclusive growth. Examples include finance roles using AI for predictive analytics while humans oversee strategy.

Challenges for SMEs and Vulnerable Sectors

Small and medium enterprises (SMEs) face hurdles: cost barriers and talent gaps slow adoption, risking competitive lags. Labor-intensive sectors like F&B see limited integration, potentially widening divides.

ResWORK addresses this via policy recommendations, advocating subsidies and training. Equinix's funding supports SME-focused analysis, promoting equitable AI diffusion. Government initiatives like SkillsFuture Level-Up complement these efforts.

Reskilling Imperative: Preparing Singapore's Workforce

Upskilling is pivotal: AI demands proficiency in prompt engineering, data literacy, and ethical AI use. SMU's programs, like MSc in Business AI, equip leaders; ResWORK informs national strategies.

Adult learners benefit from adaptive AI tools building on existing knowledge. Firms must invest in training to unlock productivity, with 100,000 workers targeted for AI skills by 2029. Universities play a central role, blending academia with industry.

Singapore Universities Leading the Charge

SMU exemplifies higher education's pivot: ResWORK bridges research and policy, fostering AI-resilient graduates. Collaborations with NUS, NTU enhance ecosystem-wide impact.

As Singapore's universities emphasize AI curricula, they produce talent for evolving jobs. SMU's focus on behavioral economics ensures human-centric approaches, vital for ethical adoption. For students and professionals, this means career-long support.

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Expert Perspectives and Stakeholder Views

Professor Archan Misra, ResWORK Interim Director: "AI reshapes opportunity, not displaces it." MOM echoes: AI improves productivity without disruption.

Industry leaders like Equinix's Leong Yee May stress reskilling; SSG's Tan Kok Yam prioritizes SkillsFuture evolution. Balanced views highlight cautious optimism, urging proactive measures.

Future Outlook: Thriving in an AI-Augmented Economy

Singapore's trajectory is promising: targeted policies, university research, and firm investments position it as AI leader. ResWORK's index will guide annual tracking, enabling agile responses.

By 2030, AI could add S$215 billion to GDP if harnessed inclusively. Challenges persist—SME adoption, ethical AI—but collective efforts ensure no one left behind. For higher education, it's about producing adaptable graduates ready for tomorrow's jobs.

Explore Singapore university jobs and higher ed careers amid this evolution.