Academic Advisor & Coach (Academic Counselor)
Position Summary:
The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.
Advise and counsel students to develop academic plans of study, to select curriculum, and course sequencing according to College and department policies. Design and offer advising and transfer services. Perform administrative tasks and participate in programs associated with department activities. Be a resource to the college community about advising services.
Key Responsibilities and Duties:
Academic Advising:
- Provide students assistance with planning to meet educational goals through advising, technology, career services, retention and transfer services;
- Provide students with the foundation to become increasingly capable of making informed academic, transfer, and career decisions;
- Develop educational plans and monitor progress for various student groups and individual caseload of advisees;
- Maintain knowledge of the curricula for MassBay degrees, certificate, courses and relevant transfer;
- Maintain knowledge and currency with MassBay policies and procedures for admissions, enrollment, and completion of a program of study;
- Evaluate and interpret placement test scores and transfer credit;
- Assist students in planning appropriate courses for the student’s academic program;
- Assist students with adding and / or withdrawing from courses;
- Assist students in obtaining developmental / tutorial assistance;
- Provide drop-in students assistance with academic planning during peak enrollment periods and throughout the academic year and summer terms;
Departmental Support:
- Assist in reviewing and developing College and departmental policy and effects on student success;
- Perform degree audits, course substitutions, and waivers;
- Utilize PeopleSoft programs to review student records;
- Utilize EAB Navigate, recording accurate notes and documents to student files;
- Assist in the development of advising workshops for faculty and staff;
- Participate in Academic Advising, Coaching, and Transfer staff meetings, Academic Divisional and MassBay/SUCCESS Initiative staff meetings;
- Perform other related responsibilities as assigned, ie, front desk coverage, answering phones, and scheduling appointments;
- Advise the Director / Assistant Director regarding student / program issues;
- Requires some evening and weekend hours during peak enrollment periods
- Perform other related responsibilities as assigned, in accordance with the collective bargaining agreement.
Minimum Qualifications:
Master’s degree in Education, Counseling, Psychology or closely related field; with three (3) years experience and/or training involving college admissions, academic advisement, career development, or program/project management; or an equivalent combination of education, training, and experience.
Preferred Qualifications:
- Sensitivity and commitment to the goals of Affirmative Action;
- Experience working in a community college or similar environment;
- Demonstrated commitment to working with students in need;
- Demonstrated ability to serve large number of students and work in a fast-paced environment.
- Demonstrated ability to work effectively with English language learners, adult learners, and students who need support to enroll in college-level coursework;
- Bi-lingual in Spanish, Portuguese, and/or Haitian-Creole.
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