Admissions Counselor for Transfer Case Management and Admissions Counselor for First-Year Domestic

Job Summary

Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison! We are admissions professionals dedicated to recruiting, admitting, and enrolling the next generation of UW-Madison undergraduate students to meet the University's enrollment objectives.

The Office of Admissions and Recruitment (OAR) is a high-volume, mission-driven professional undergraduate admissions office. Our Admissions Counselors serve our prospective first-year, international, and transfer students from prospective students to enrollment.

OAR is inviting applications for an Admissions Counselor for Transfer Case Management and for an Admissions Counselor for First-Year Domestic students. The person in the Transfer Case Management role provides processing support and quality customer service to our growing number of undergraduate applications from domestic and international transfer students. Attention to detail, the ability to communicate clearly, and collaboration skills will be essential for success in both Admissions Counselor roles. These roles will participate in the holistic application review of a robust and talented applicant pool of transfer/first-year domestic students, and will provide support across teams for training and process improvements. Familiarity with the college admissions cycle will be beneficial for both roles, and knowledge of international educational systems will be beneficial for the Transfer Case Management role.

Key Functions/Tasks of the Admissions Counselor for Transfer Case Management include:

• Conducts holistic application review for transfer applicants; may include review of international applicants
• Learns and communicates undergraduate admissions policies; responds to questions via email, phone, in-person, or during virtual interactions with students, counselors, and guests
• Participates in admissions processes and committees, as assigned
• Participates in on- and off-campus recruitment travel and events, as needed
• Manages e-mail cases in Salesforce from students, both prospective and applicants, in the Transfer queue. Escalates cases as needed
• Understands office document workflow to facilitate appropriate routing of application materials, grade reports and transcripts, test scores, messages, and other application supporting materials
• Trains and serves as a resource for Operations and Transfer teams as needed

Key Functions/Tasks of the Admissions Counselor (First-Year Domestic) include:

• Conducts holistic application review for first-year domestic applicants
• Learns and communicates undergraduate admissions policies; responds to questions via email, phone, in-person, or during virtual interactions with students, counselors, and guests
• Presents information about the University and UW-Madison application process to prospective students, families, and other stakeholders
• Reviews applicants from your assigned territory as well as other regions as assigned
• Participates in admissions processes and committees, as assigned
• Participates in on- and off-campus recruitment travel and events, as needed