Admissions Counselor for Transfer Case Management and Admissions Counselor for First-Year Domestic

Job Summary

Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison! We are admissions professionals dedicated to recruiting, admitting, and enrolling the next generation of UW-Madison undergraduate students to meet the University's enrollment objectives.

The Office of Admissions and Recruitment (OAR) is a high-volume, mission-driven professional undergraduate admissions office. Our Admissions Counselors serve our prospective first-year, international, and transfer students from prospective students to enrollment.

OAR is inviting applications for an Admissions Counselor for Transfer Case Management and for an Admissions Counselor for First-Year Domestic students.

Key Functions/Tasks of the Admissions Counselor for Transfer Case Management include:

• Conducts holistic application review for transfer applicants; may include review of international applicants
• Learns and communicates undergraduate admissions policies; responds to questions via email, phone, in-person, or during virtual interactions with students, counselors, and guests
• Participates in admissions processes and committees, as assigned
• Participates in on- and off-campus recruitment travel and events, as needed
• Manages e-mail cases in Salesforce from students, both prospective and applicants, in the Transfer queue. Escalates cases as needed
• Understands office document workflow to facilitate appropriate routing of application materials, grade reports and transcripts, test scores, messages, and other application supporting materials
• Trains and serves as a resource for Operations and Transfer teams as needed

Key Functions/Tasks of the Admissions Counselor (First-Year Domestic) include:

• Conducts holistic application review for first-year domestic applicants
• Learns and communicates undergraduate admissions policies; responds to questions via email, phone, in-person, or during virtual interactions with students, counselors, and guests
• Presents information about the University and UW-Madison application process to prospective students, families, and other stakeholders
• Reviews applicants from your assigned territory as well as other regions as assigned
• Participates in admissions processes and committees, as assigned
• Participates in on- and off-campus recruitment travel and events, as needed