Advancement Systems Programmer Analyst
Hiring Department
Advancement Services
Job Description
This Advancement Systems Programmer Analyst (Entry, Intermediate or Expert level) position serves as a member of the Division of University Advancement. This position serves as a subject matter expert by enhancing the CRM system and third-party applications used by Advancement. The role focuses on ensuring data integrity by managing system integrations, implementing new CRM and third-party application features, and providing detailed reports and analytics to support operational and strategic needs.
Key Responsibilities
CRM System Maintenance
- Maintain system integrity and perform regular audits in cooperation with the Data Management team.
- Troubleshoot CRM-related issues, resolving technical problems for end-users, and providing hands-on support.
- Document CRM workflows, customizations, and configurations for future reference.
- Ensure daily maintenance and operation of the CRM system is properly configured with necessary automations.
Data Integration & Maintenance
- Manage the integration of the CRM with third-party systems, ensuring smooth and accurate data exchanges.
- Perform regular data cleaning and maintain data transfer processes for operational efficiency.
Reporting & Analytics
- Develop customized reports and dashboards using SQL, Power BI, and CRM Advance.
- Develop comprehensive self-service reporting suite for end-users.
Strategic Operations
- Produce strategic, value-added technology solutions for end-users.
- Collaborate with Advancement and campus colleagues to identify technological opportunities.
Shift: M-F; 8am – 5pm
Minimum Qualifications
A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
Experience: 4+ years of work experience; 3+ years of experience managing CRM systems.
Skills: Entry, intermediate, or expert level knowledge of CRM systems, SQL, data visualization, Power BI, Ellucian CRM Advance.
Anticipated Hiring Range
Entry (Job Code 4854) $53,976 - $69,576
Specialist (Job Code 4855) $53,976 - $76,024
Expert (Job Code 4856) $60,944 - $86,632
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