solutions or resolves end-user system issues.
Job Description
Primary Duties & Responsibilities:
- Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment. Applies agreed standards and tools, to achieve a well-engineered result. Collaborates in reviews of work with others as appropriate.
- Assists in the investigation and resolution of issues relating to applications. Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
- Assists with the design of test cases and test scripts, mapping back to pre-determined criteria, recording and reporting test outcomes. Applies agreed standards to specify and perform manual and automated testing.
- Assists in the evaluation of design options and prototypes to obtain user feedback on requirements of developing systems, products, services or devices. Checks systems, products, services or devices for adherence to applicable standards, guidelines, style guides, and legislation.
- Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
- May be part of an after-hours on-call rotation.
Working Conditions:
Job Location/Working Conditions: Normal office environment.
Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement.
Equipment: Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses: No specific certification/professional license is required for this position.
Work Experience: Relevant Experience (1 Year)
Skills: Not Applicable
Driver's License: A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications
Education: Bachelor's degree
Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience: No additional work experience unless stated elsewhere in the job posting.
Skills: Application Configuration, Applications Support, Application Testing, Clinical Applications, Cross-Departmental Collaboration, End User Support, Epic EHR, IT Documentation, Relationship Building, Resolution Management
Grade
G11
Salary Range
$53,100.00 - $90,600.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
