Analyst, Student Information Systems

Job Description Summary

Under the supervision of the ERP Systems Manager, the SIS Analyst oversees the installation, implementation, and maintenance of vendor-delivered software products and upgrades to ACC's SIS and associated systems that support ACC's vision. The Analyst will work within an IT as a Business (ITaaB) model wherein the establishment and maintenance of core ERP business processes, service/operating-level agreements and success metrics will be a primary responsibility.

The Analyst will be responsible for the overall maintenance of ACC's primary Student Information System, in conjunction with our solutions delivery teams and users external to IT, as directed and specified by the ERP Systems Manager.

The Analyst will need to be detail-oriented, organized, and analytical, helping the college to enhance its operations through the implementation of secure, stable enterprise systems.

Description of Duties and Tasks

• Manages day-to-day administration of ACC's SIS (Ellucian's Colleague and Banner Cloud products)
• Manages the implementation, maintenance, and evaluation of vendor-delivered software products, including Self Service, WebAdvisor, Colleague UI
• Oversees the management of eCommerce and payment processing systems associated with the SIS (TouchNet Colleague Connect, Ellucian Payment Gateway, TouchNet Marketplace and uCommerce)
• Plans, installs, and tests new software releases, software fixes, and enhancements for the aforementioned systems
• Coordinates activities across multiple departments surrounding the software development process, such as workload planning, requirements gathering and analysis, QA and User Acceptance testing, and deployment.
• Researches new software products and tools to determine feasibility with regard to current structure and requirements of ACC
• Tests, implements, and monitors new procedures, applications, and tools to improve processes and services
• Enforces policies and standards for support services, quality control, change management, incident response, and access management as set out by the ERP Systems Manager
• Collaborates in discussions with users, programming, systems, and networking staff regarding new work, budget recommendations, production problems identification, and resolution
• Works with IT leadership and Information Security areas to pull requested collateral related to financial and student data audits