Assistant Director for Housing Operations and Outreach
Position Summary
The Assistant Director for Housing Operations (ADHO) provides leadership on a variety of departmental and University operations, with a focus on residential occupancy management, including housing applications and assignments; facilities maintenance and planning; marketing and communications; conference and visitor housing; and family housing operations; technology and date management; and other systems and programs of operational importance of University housing. This position requires the incumbent to work with diverse groups of stakeholders, including current and prospective students; parents and families; University staff and faculty; and community partners. The ADHO is a member of the Housing & Residence Life (HRL) leadership team and will contribute to departmental planning and assessment; policy review and implementation; and general program development.
This is a live-on position and a University residence is provided. The ADHO will participate in the campus emergency response rotation. This position requires occasional evening and weekend responsibilities.
ESSENTIAL DUTIES & RESPONSIBILITIES
Occupancy management
- Develop strategy for occupancy growth and operational effectiveness, including application and assignment processes
- Effectively coordinate assignments, changes, and billing related to meal plans, room changes, and conduct and damage assessments
- Coordinate with stakeholder groups (e.g., Athletics, Orientation) to manage early arrivals, late departures, and tailored housing needs
- Create regular and ad hoc departmental communications via multiple mediums that support all aspects of department operations
- Effectively utilize data management systems, including eRezLife, Workday, and others as directed
Facilities maintenance and planning
- Coordinate with Facilities Services, Computing Services, Purchasing, vendors, and other relevant entities to enact a strategy for facilities maintenance, upkeep, and RRR (repair, renovate, replace) efforts
- Coordinate safety evaluations and procedures, including fire system testing, health and safety inspections, physical building security and lock maintenance, and related efforts
Marketing and communications
- Develop departmental marketing strategies and campaigns, including electronic, print, and social media
- Coordinate with the Office of Admissions to establish tour schedules and scripts, and to maintain show rooms
Conference and guest housing
- Coordinate all aspects of summer conference housing, including contracting, guest relations, staffing, turnovers, and related
- Coordinate year-round guest visitor housing in coordination with sponsoring University programs
- Develop strategy for revenue growth and effective use of space that allows for annual maintenance
Family housing
- Manage daily operations of an 80-unit housing complex for employees, families, and graduate students
- Hire, train, and supervise a team of approximately three student staff and one professional staff
- Promote family housing and manage all administrative functions to maximize occupancy and service to the University community
Technology and data management
- Compile, maintain, and evaluate departmental data
- With Computing Services, maintain existing vendor contracts and data systems, and lead efforts to investigate and onboard new systems as needed
- Collaborate with facilities management and computer services to ensure functionality of card access, fire safety, and related systems
- Develop occupancy, dining, and facilities reports for Director of Housing & Residence Life, University administration, and key stakeholders
- Utilize basic statistical methods to project housing occupancy and to identify trends that may inform department operations
Operations
- Coordinate check-out processes to ensure accurate billing and refund processing
- Supervise, hire, train, and evaluate approximately 40 summer and academic year Work Crew staff and oversee projects including but not limited to painting, furniture moving, cleaning, and similar
- Develop effective working relationships among Housing & Residence Life, Facilities, Custodial, Computing Services, and other relevant teams
- Provide relevant staff trainings and development sessions
- Coordinate regular health and safety inspections in all residential facilities
- Recruit, hire, train, and supervise family housing staff
- Oversee day-to-day operations of family housing and off-campus department houses
- Serve on departmental and institutional committees
SUPERVISORY RESPONSIBILITIES
This position reports to the Director of Housing & Residence Life and is responsible for supervision of one or more part-time student employees.
MINIMUM QUALIFICATIONS
- Bachelor’s degree from an accredited college or university
- Five (5) or more years work experience in a college or university housing environment
- Two (2) or more years experience supervising student and/or hourly employees
- Two (2) years or more end-user experience with housing management software
- Moderate to advanced knowledge of common productivity apps such as MS Excel, MS Word, and the Google suite of applications
- Demonstrated use of effective written and verbal communication within job functions
- Experience in campus emergency and/or on-call response protocols
PREFERRED QUALIFICATIONS
- Master’s degree from an accredited college or university
- One (1) or more years experience supervising full-time professional or administrative employees
- Experience working with large datasets and data management systems/databases
- Experience as an admin or power user of housing management software
- Experience as a user of the Workday platform
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