Assistant Director of Academic Technologies & Media Services

Overview

The Assistant Director of Academic Technology & Media Services will work closely with the Associate Director of Instructional Technologies to manage and oversee the daily audio-visual (AV) operations at Yale Law School. This position is dedicated to delivering exceptional AV support services to the Law School community. The Assistant Director will lead a team of AV technicians in the planning, coordination, and support of AV services for classes, conferences, and events. The Assistant Director will also support the Law School community by addressing AV-related questions, resolving technical issues, and providing training, assistance and operation of AV equipment. Additionally, they will consult on event planning and equipment setup to ensure optimal AV solutions. The ideal candidate will be committed to providing exceptional AV support services to the Law School community, demonstrating flexibility, dependability, and experience in leading a small team. They must thrive in a fast-paced environment and have a strong commitment to excellent customer service, and maintain a composed and supportive presence. A curiosity for knowledge and a desire to continually learn are also essential for this role. Other duties assigned as needed.

Required Skills and Abilities

1. Demonstrated ability and drive to deliver exceptional customer service, supported by excellent interpersonal skills. Attentive listener who carefully understands the needs of the community and responds proactively in a diplomatic, professional, and timely manner.
2. Assist in leading and managing the AV team, including scheduling, training, and ensuring team members have the knowledge and resources they need to excel in their roles. Provide day-to-day supervision and technical guidance to AV technicians, ensuring the consistent delivery of high-quality AV services and support for classes, events, and other Law School activities.
3. Exceptional oral and written communication skills, with strong organizational abilities and attention to detail. A team player who can effectively communicate with a diverse user community, demonstrating collegiality, diplomacy, and respect. Demonstrated ability to consistently meet deadlines with high accuracy, attention to detail, and follow-through on all duties.
4. Demonstrated problem-solving skills, with experience troubleshooting and identifying issues with Apple and Windows devices, as well as their connectivity to the AV infrastructure. Understanding of cloud storage platforms and proficiency in software such as Microsoft Office 365, especially PowerPoint, are essential.
5. Demonstrated ability to manage multiple tasks simultaneously with competence and organization. Demonstrated ability to thrive in a fast-paced and rapidly changing environment. Foster a collaborative and supportive environment.

Preferred Skills and Abilities

1. Experience with audio/visual equipment, including Q-Sys, PA systems, projectors, LCD displays, Shure wireless microphone systems, and SDVoE.
2. Advanced knowledge and experience supporting Zoom, proficiency with Panopto and Adobe Creative Suite.
3. Experience with the Law School’s event management software, 25Live, preferred.

Principal Responsibilities

1. Responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, wired/wireless/data/security network, specialty computing devices and related hardware and software.
2. Responsible for responding to and resolving complex technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques.
3. Assess and recommend computer hardware needs.
4. Assist with the development of KB articles and training documents.
5. May oversee and lead a team of level 1 & 2 technicians.