Assistant Director of Graduate Student Services

Position Purpose

The Assistant Director of Graduate Student Services directs and oversees the team that supports the graduate student lifecycle from application through graduation; serves as a liaison among the Graduate School, students, and the program; monitors students' progress; assists in the development and the interpretation of policy; and serves as a professional resource for academic programs. This position has direct responsibility for programs assigned to their subteam.

Minimum Qualifications

• Master's degree or an equivalent combination of education and/or experience.
• Four years of experience working in a higher education administrative office.
• Experience and skill with staff training and supervision.
• Experience and skill with event planning and coordination.
• Three years of experience working in a student information system.
• Demonstrate a high level of professionalism and confidentiality.
• Proven ability to work independently and in a team setting.
• Excellent customer service skills.
• Experience working with individuals from countries outside the United States.
• Experience working with individuals from underrepresented groups.
• Ability to work with a diverse audience.
• Ability to organize, prioritize, and meet deadlines.
• Demonstrate organizational skills, attention to detail and accuracy.
• Strong interpersonal, oral and written communication skills.
• Ability to manage time and resources.
• Ability to work occasional events supporting graduate education, including evenings and weekends.

Desired Qualifications

• Banner, Microsoft Office and Degree Works experience.
• Strong familiarity with Oakland University.
• Experience with graduate students, including both domestic and international.