Assistant Director of Learning Center

Assistant Director of Learning Center

Job ID: 298040
Location: Georgia College & State Univ
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.

Department Information

Student success is the goal.

Job Summary

The Assistant Director of the Learning Center will provide oversight, vision, leadership and strategic direction to a team supporting student success and academic support services for the general student body. The Assistant Director reports directly to the Director and will work collaboratively with faculty, staff, and students, ensuring high-quality, data-informed programming to support multifaceted student populations. Key responsibilities include strategic planning, training, managing and supervising the leadership team, the front desk staff and Graduate Assistants, overseeing program assessment and data analysis, enhancing internal and external communications, managing hiring processes, and developing program/policy procedures. The Assistant Director will assume additional administrative responsibilities in the absence of the Director.

Responsibilities

Leadership of Academic Support Services - 40

• Provide vision and direction for leadership teams ensuring alignment with the Institution's goals to enhance student retention, academic success, and engagement.
• Provide oversight, guidance and assessment for four large academic support programs: Drop-In tutoring, Supplemental Instruction, the Math lab, and Workshops ensuring alignment with institutional goals and student needs.
• Collaborate with faculty and academic departments to integrate support services into the broader campus community.

Assessment & Data Analysis - 20

• Design and implement data collection methods to assess program effectiveness and identify areas for improvement.
• Provide leadership and develop plans for program improvements as needed.
• Analyze data to generate actionable insights and make recommendations for program enhancements.
• Maintain ICSI Accreditation and CRLA's ITTPC Master Level 3 Certification requirements.
• Present data-driven reports and updates to the Director and stakeholders as needed, supporting transparency and evidence-based decision-making.
• Analyze utilization trends and make recommendations of programmatic enhancements based on data

Supervision, Staff Management, & Leadership Development - 15

• Serve as the hiring and supervising manager for Learning Center positions, including Graduate Assistants and Leadership Team, and approximately 120 student assistants.
• Develop recruitment and onboarding processes to ensure highly qualified and well-prepared staff are hired and supported.
• Create, assess, and oversee staff development, training, and performance evaluations, fostering a supportive and growth-oriented workplace culture.
• Supervise Graduate Assistants and Leadership Team members, providing training, guidance, and professional development opportunities.
• Evaluate and monitor individual and team performance to ensure high standards of service delivery and professional growth.
• Provide training and support as needed.

Internal & External Communications - 15

• Develop and manage communication strategies, including newsletters, presentations, and social media outreach, to raise awareness and increase engagement with Learning Center services.
• Align service and program needs with logistical support
• Establish and maintain strong relationships with campus partners across the four colleges.

Other - 10

• Assist in special projects and other areas of the programs as department as needed.

Required Qualifications

Educational Requirements

Minimum: Bachelor's Degree with related experience with Program Management, Data Analysis, Leadership/Training, and/or Supervisory roles.

Required Experience

Minimum of 3 to 5 years of related work experience.

Preferred Qualifications

Additional Preferred Qualifications

MS Word, Excel, Data Analysis, LMS experience

Preferred Educational Qualifications

Master's Degree MBA, MPA, MEd, Higher Education Administration, Counseling, Leadership, Psychology, Statistics, Social Sciences

Proposed Salary

This position is a pay grade 8. The starting salary $47,476.00 . Starting salary within this range is based on relevant years of experience.

For more information about GCSU compensation practices, click here: https://www.gcsu.edu/humanresources/pay-grade-structure.

Required Documents to Attach

• Cover Letter
• Resume / CV
• List of References

Knowledge, Skills, & Abilities

ABILITIES

• Analytical (Intermediate) build, create, and analyze reports, projections, grade correlations, and survey results.
• Evaluate assessments, processes, effectiveness using MS products, Excel, knowledge or experience with Student Success and training Project/process management (Intermediate) manage processes related to administration of programs, coordination of events and activities, creating and amending training and programs as needed, and delivery of learning experiences
• Computer/technical (Intermediate) must be able to competently use equipment such as computer, phone, tablet, A/V, copier, printer, scanner, etc., as well as programs and applications.
• Ability to manage social media platforms preferred.
• Organizational/Executive skills (Intermediate) organize information, solve problems, anticipate needs, and provide quality customer service
• Ability to provide data visualization

KNOWLEDGE

• Written and Oral Communications (Advanced): must be able to communicate effectively with professional colleagues, prospective and current student employees, faculty, staff, administration, alumni, community members, etc.
• Qualtrics knowledge a plus
• Generalized data reporting and visualization

SKILLS

• Equipment Operation (Basic)
• Data generalizations and visualizations Word, Excel
• Developing written reports, identifying trends and forecasting needs

Other Information

This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.

Background Check

• Criminal Background Check
• Education Verification
• Credit Report