ASSISTANT MANAGER - CAMPUS STORE

Job Description:

Assist with the management of all activities within the Ithaca College Campus Store and Mac’s General Store. Under the direction of the General Manager of Campus Stores, assist with the planning and implementation of policies and procedures to effect efficient and profitable store operations, including purchasing; inventory control, shipping and receiving, sales and cashiering services, cash flow, marketing, advertising, and customer relations, maintenance of hardware and software, training of staff, and operation of the point-of-sale operating system.

Supervision:

This position reports directly to the General Manager of Campus Stores. This position directly supervises all student staff assigned to the Campus Store and Mac’s General Store.

Representative Duties:

Duties may include but are not limited to the following. Other duties may be assigned.

Essential Duties:

• Assist in the development of goals and objectives, short and long-range plans and budgets for income and service enhancements for Campus stores. Track and analyze retail operations in order to ensure efficient and profitable operations. Initiate and implement policies and procedures for Campus stores.
• Assist in the supervision of the daily operations of the campus stores. Participate in administrative and other operations duties to include the opening and closing the stores in accordance with established policies and procedures, working on the sales floor as needed, stocking shelves and displays as needed, cleaning and maintenance store spaces as needed, resolving customer relations concerns, etc. Ensure operations are in compliance with various federal and state regulations.
• Oversee the selection, purchase, and display of merchandise for the College stores. Prepare and process purchase orders and journal entries in accordance with the College’s procurement policies and procedures, ensure accuracy of shipments, verify correct discounts, make appropriate extensions, and enter and maintain purchase order information in the point-of-sale system. Maintain vendor relationships to ensure the quality of goods and services received.
• Provide guidance and direction to the student staff of the College stores. Plan, manage and direct staff assignments, set goals and work schedules as needed; ensure adequate staffing levels and efficient usage of facilities.
• Assist in maintaining the technical and technological assets of the College stores, including the point-of-sale system, related hardware and software, and the department’s website and e-commerce platform(s).
• Assist in developing programs and special events to promote Campus Store outlets to members of the campus community and visitors. Support the coverage of campus-wide events, e.g. Commencement Weekend, Parent’s Weekend, Alumni Weekend, high-profile Athletics events, etc.
• Assist with the sale, purchase, receipt, and transfer of special-order items to internal and external customers. Respond to requests in a timely and organized fashion. Help coordinate the purchase and transfer of paraphernalia for standing College events, e.g. Commencement regalia, College rings, Convocation pins, etc.

Qualifications:

Formal training beyond high school and a minimum of 3 years previous experience in retail, or a related industry; previous marketing, planning and coordinating sales promotions and advertising experience; previous inventory management experience and familiarity with point of sale operating systems and inventory control systems; strong interpersonal, organizational and communication skills and ability to work well with the public with an emphasis on customer service; strong computer skills with a thorough knowledge of computer operating systems; familiarity with multiple computer based programs, i.e. Windows Operating System, Email, Internet Explorer, Microsoft Word, Microsoft Excel and POS Operating systems; ability to work occasional evenings and weekends, and lift and carry up to 50 lbs. is required. College store experience preferred.