Assistant Manager, Desktop and Mobile Computing - Information Technology Services
Job Description
Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for Assistant Manager, Desktop and Mobile Computing. This position supports the Manager of Desktop and Mobile Computing by helping coordinate, monitor, and advance a broad portfolio of operational, project, and service activities. The role includes a significant focus on endpoint lifecycle planning and management.
The University's desktop and mobile computing footprint includes several thousand desktops and laptops, hundreds of printers, and hundreds of applications. The Assistant Manager helps oversee operational flow, coordinates activities that support efficient and consistent service delivery, and works closely with the Manager to help balance workload, priorities, and customer needs. The position is not responsible for hands-on technical support of these technologies, but instead focuses on operational coordination, planning, communication, follow-through, and managerial support.
Primary Responsibilities
- Endpoint Lifecycle Planning and Management
- Workstation Cyclic Replacement Deployments
- Other Projects and Service Coordination
- Other Duties As Assigned
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