Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Oversees and manages custodial operations for Wake Forest University Facilities. Directly supervises two or more custodial supervisors. Participates in hiring and training as well as evaluates custodial staff and supervisors. Develops and communicates staffing assignments. Performs inspections in all areas on a scheduled basis and facilitates the necessary corrective action. Establishes and maintains the highest achievable custodial cleaning program commensurate with the resources made available.
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

Essential Functions:

• Responsible for leadership, staffing, and management of personnel.
  
  
• Oversees custodial cleaning operations under the direction of the manager of custodial services.
  
  
• Counsels with supervisors and building leads to discuss problem areas and identify means of improvement.
  
  
• Participates with other members of the management team and University partners in planning and the design of new programs, projects, summer floor care, etc.
  
  
• Performs inspections and coordinates with the necessary departments to meet the expectations and timelines of the customer.
  
  
• Coordinates campus projects with other managers to ensure expectations are met
  
  
• Ensures that outside contractors are properly supervised.
  
  
• Keeps current on techniques and cleaning methods to ensure cleanliness and hygiene of campus interiors.
  
  
• Promotes cooperation and commitment within the team to achieve goals and deliverables.
  
  
• Visits with faculty, staff and students who may be experiencing a housekeeping problem and facilitates corrective action.
  
  
• Manages and maintains a close working relationship with Residence Life and Housing personnel with respect to modifications, summer maintenance programs, and custodial-related service issues.
  
  
• Establishes long- and short-range goals for each activity managed.
  
  
• Oversees other special projects as directed by management.
  
  
• Performs other related duties as assigned.
  
  

Other Functions:

This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree in a related field with 2-4 years of experience in custodial services and 3-5 years of experience managing and supervising in custodial services or equivalent knowledge and experience.
  
  
• Working knowledge of custodial practices, supplies, and equipment related to campus Facilities.
  
  
• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, flexibility, and handling interruptions appropriately.
  
  
• Ability to supervise and direct custodial supervisors and other personnel daily.
  
  
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
  
  
• Knowledge of related safety and sanitation standards for Custodians. Ensures compliance with OSHA/ ADA.
  
  
• Ability to practice effective communication skills orally and in writing with internal and external customers. Strong interpersonal skills.
  
  
• Proficiency in computer use including Google Suite, Microsoft Office (Word, Excel, and PowerPoint) and other relevant software.
  
  
• Ability to work flexible schedules, including nights and weekends and holidays.
  
  
• Ability to operate and drive golf carts and other vehicles.
  
  
• Valid driver license with good driving record; must be insurable.
  
  
• Physical Requirements: climbing, stooping, kneeling, standing, walking either within your respective areas or between areas on campus, lifting up to 50 pounds, pushing, pulling, and grasping.
  
  
• Ability to adapt quickly and accept change.
  
  

Preferred Education, Knowledge, Skills, Abilities:

AS/AA degree plus five years’ experience in operations and supervision, or an equivalent combination of education and experience.

Accountabilities:

• Works under minimal supervision.
  
  
• Reports to the Manager, Custodial Services.
  
  
• Recommends and assists in the delivery of personnel actions, including hiring and disciplinary actions.
  
  

Physical Requirements:

• Climbing, stooping, kneeling, standing, walking either within your respective areas or between areas of campus, lifting up to 50 pounds, pushing, pulling, and grasping.
  
  

Environmental Conditions:

• The worker is subject to both inside and outside environmental conditions
  
  

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Additional Job Description

Time Type Requirement

Full time Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.



Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Oversees and manages custodial operations for Wake Forest University Facilities. Directly supervises two or more custodial supervisors. Participates in hiring and training as well as evaluates custodial staff and supervisors. Develops and communicates staffing assignments. Performs inspections in all areas on a scheduled basis and facilitates the necessary corrective action. Establishes and maintains the highest achievable custodial cleaning program commensurate with the resources made available.
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

Essential Functions:

• Responsible for leadership, staffing, and management of personnel.
  
  
• Oversees custodial cleaning operations under the direction of the manager of custodial services.
  
  
• Counsels with supervisors and building leads to discuss problem areas and identify means of improvement.
  
  
• Participates with other members of the management team and University partners in planning and the design of new programs, projects, summer floor care, etc.
  
  
• Performs inspections and coordinates with the necessary departments to meet the expectations and timelines of the customer.
  
  
• Coordinates campus projects with other managers to ensure expectations are met
  
  
• Ensures that outside contractors are properly supervised.
  
  
• Keeps current on techniques and cleaning methods to ensure cleanliness and hygiene of campus interiors.
  
  
• Promotes cooperation and commitment within the team to achieve goals and deliverables.
  
  
• Visits with faculty, staff and students who may be experiencing a housekeeping problem and facilitates corrective action.
  
  
• Manages and maintains a close working relationship with Residence Life and Housing personnel with respect to modifications, summer maintenance programs, and custodial-related service issues.
  
  
• Establishes long- and short-range goals for each activity managed.
  
  
• Oversees other special projects as directed by management.
  
  
• Performs other related duties as assigned.
  
  

Other Functions:

This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree in a related field with 2-4 years of experience in custodial services and 3-5 years of experience managing and supervising in custodial services or equivalent knowledge and experience.
  
  
• Working knowledge of custodial practices, supplies, and equipment related to campus Facilities.
  
  
• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, flexibility, and handling interruptions appropriately.
  
  
• Ability to supervise and direct custodial supervisors and other personnel daily.
  
  
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
  
  
• Knowledge of related safety and sanitation standards for Custodians. Ensures compliance with OSHA/ ADA.
  
  
• Ability to practice effective communication skills orally and in writing with internal and external customers. Strong interpersonal skills.
  
  
• Proficiency in computer use including Google Suite, Microsoft Office (Word, Excel, and PowerPoint) and other relevant software.
  
  
• Ability to work flexible schedules, including nights and weekends and holidays.
  
  
• Ability to operate and drive golf carts and other vehicles.
  
  
• Valid driver license with good driving record; must be insurable.
  
  
• Physical Requirements: climbing, stooping, kneeling, standing, walking either within your respective areas or between areas on campus, lifting up to 50 pounds, pushing, pulling, and grasping.
  
  
• Ability to adapt quickly and accept change.
  
  

Preferred Education, Knowledge, Skills, Abilities:

AS/AA degree plus five years’ experience in operations and supervision, or an equivalent combination of education and experience.

Accountabilities:

• Works under minimal supervision.
  
  
• Reports to the Manager, Custodial Services.
  
  
• Recommends and assists in the delivery of personnel actions, including hiring and disciplinary actions.
  
  

Physical Requirements:

• Climbing, stooping, kneeling, standing, walking either within your respective areas or between areas of campus, lifting up to 50 pounds, pushing, pulling, and grasping.
  
  

Environmental Conditions:

• The worker is subject to both inside and outside environmental conditions
  
  

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Additional Job Description

Time Type Requirement

Full time Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.



Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.