Assistant Manager, University Center

Assistant Manager, University Center

Company:
The New School

Job Location:
New York, 10011

Category:
IT Manager/Director

Type:
Full-Time

Join The New School

At The New School, we redefine the boundaries of education, creativity, and innovation. Founded in 1919 and located in the heart of New York City, we are home to over 9,000 students from over 100 countries, offering more than 135 degree and diploma programs across our renowned colleges, including Parsons School of Design, The New School for Social Research, Eugene Lang college of Liberal Arts, Parsons Paris, and the College of Performing Arts. Our progressive, interdisciplinary approach has earned us recognition as one of the most forward-thinking institutions in the world.

Our Academic Technology team empowers teaching, learning, and innovation across the university. We provide modern, flexible, and accessible technology solutions to support students, faculty, and staff in their academic and creative endeavors. From smart classrooms and collaborative learning spaces to advanced media labs, our team is dedicated to delivering reliable, high-quality technology services that enhance the educational experience.

Reporting to the Senior Manager of Learning Space Operations, the Assistant Manager of the University Center oversees daily operations, staff supervision, and technology support for the University Center Lab and related academic technology spaces. This role leads a team of Technology Center Supervisors and student workers, ensuring high-quality service, efficient operations, and prompt resolution of technical issues. The position also serves as Manager-on-Duty for other academic spaces, responding to in-class technology support needs and coordinating with IT teams to maintain smooth operations.

CORE CAPABILITIES AND PRIMARY DUTIES AND RESPONSIBILITIES

• Lab Operations Management
  • Oversee day-to-day operations of the University Center Lab, including staff scheduling, timecard processing, and part-time hiring.
  • Act as Manager-on-Duty during assigned shifts, overseeing learning space operations and part-time staff across facilities.
  • Identify and proactively address operational challenges.
• Staff Supervision and Development
  • Train, mentor, and supervise staff to deliver exceptional customer service and technical support.
• Inventory and Resource Management
  • Monitor and manage lab consumables; create purchase orders and maintain inventory of printing supplies.
• Technical Support and Equipment Maintenance
  • Support and troubleshoot lab-specific equipment, including printers, plotters, and Epson Photo Printers.
  • Provide in-class technical assistance for smart classrooms, escalating issues as needed.
• Collaboration and Strategic Planning
  • Collaborate with the Senior Manager to assess operations, collect and present data, and recommend improvements.
• Additional Responsibilities
  • Perform additional duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree in educational technology or related field, or equivalent professional experience.
• Experience managing fast-paced technology service facilities and supervising part-time staff.
• Strong leadership, teamwork, and interpersonal skills.
• Working knowledge of digital and/or print media workflows, with an interest in support and management systems.
• Advanced technical, administrative, and communication skills (written and verbal).
• Documented experience in management, computer systems, multimedia, and customer service.

PREFERRED QUALIFICATIONS

• Experience in an academic environment.
• Knowledge of audio/video processes.
• Familiarity with ITIL or other IT Service Management frameworks.
• Experience with customer service ticketing systems.

WORK MODE

On Campus - This position is primarily in-person and is based on campus to support effective in-person collaboration and engagement. Hybrid work arrangements may be considered on a case-by-case basis, depending on the nature of the role and operational needs. Any such arrangement must be discussed and approved in advance by the appropriate division lead or their designee. #LI-ONSITE

SALARY

$66,300

WHY JOIN US?

This is an extraordinary opportunity to work closely with a visionary leader and contribute meaningfully to a forward-thinking institution that's reshaping the future of higher education. You'll be at the nexus of strategy, operations, and innovation in a role that grows with your impact.

BENEFITS AT THE NEW SCHOOL

The New School is committed to supporting the well-being and success of our faculty and staff. We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their eligible dependents. Highlights include:

Health & Wellness

• Comprehensive medical, dental, and vision coverage
• Employee Assistance Program (EAP)

Financial Wellness

• Retirement plan administered by TIAA
• Qualified Transportation Expense Plan

Work-Life Balance

• Paid vacation and sick leave, with accruals starting on your first day
• Paid holidays and floating holidays
• Workmode & Telework Policy (if applicable)

Professional Growth

• Career advancement and professional development opportunities
• Access to university programs, lectures, and events featuring world-renowned speakers and organizations
• Tuition waiver benefit for eligible employees and dependents

Additional Perks

• Employee discounts with local vendors and service providers

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

We look forward to receiving your application!

Apply Now