Assistant Retail Manager

Job Details

Posting Number: S15259P

Working Title: Assistant Retail Manager

Department: PSO-Cont Ed-Aux-Food Services

Posting Type: External

Employment Type: Employee

Benefits Eligibility: Benefits Eligible

Full/Part time: Full Time

Additional Schedule Information: This position offers a 40 hour work week, to include evenings and weekends as required.

Advertised Salary: $40,000-46,000

Posting Date: 2026-06-05

Proposed Starting Date: 2026-07-06

Location of Vacancy: Athens Area

Position Summary

The Assistant Retail Manager serves as the on-duty operations leader for all Food & Beverage outlets at the Georgia Center for Continuing Education & Hotel, providing shift-level management across the Bulldog Bistro, coffee bar, and Savannah Room. This position oversees daily dining operations and leads a diverse team of hospitality professionals, including full-time and part-time baristas, retail staff, and servers.

Reporting to the General Manager of Restaurants, the Assistant Retail Manager supports a service-driven culture that emphasizes guest satisfaction, employee engagement, and compliance with health and safety standards. As the lead on assigned shifts, this role is responsible for ensuring efficient operations, consistent service quality, and a high standard of food and beverage delivery.

Minimum Qualifications

High school diploma or equivalent and 5 years of related experience

Knowledge, Skills, Abilities and/or Competencies

• Ability to multitask, prioritize, and work effectively in a fast-paced service environment.
• Strong organizational and time-management skills.
• Ability to schedule staff, assign work, and provide shift-level supervision.
• Effective verbal and written communication skills.
• Ability to lead, coach, and support frontline service staff.
• Strong customer service skills with the ability to resolve guest concerns.
• Ability to build and maintain positive working relationships with staff, management, and patrons.
• Proficiency in Microsoft Word and Excel; ability to learn POS and scheduling systems.
• Working knowledge of food safety, sanitation, and workplace safety standards.
• Flexibility to adapt to changing operational needs and work varied schedules.

Duties/Responsibilities

Operational Leadership and Financial Responsibilities (40%)

• Serve as the on-duty shift lead for Food & Beverage operations, including the Bulldog Bistro and Bar, and Savannah Room.
• Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
• Actively manage floor operations, resolve guest concerns, and adjust staffing or service flow as needed to maintain service excellence.
• Monitor inventory levels for food, beverage, and operational supplies.
• Oversee daily cash handling processes, including cash drawer counts and reconciliation, Point of Sale reporting, tip compliance, and timely submission of accurate deposits.

Operational Standards, Cleanliness, and Quality Control (20%)

• Ensure compliance with established operational procedures, cleanliness standards, food safety regulations, and service expectations.
• Oversee responsible alcohol service in accordance with state law and University policy.

Staffing, Training, and Performance Support (20%)

• Ensure adequate staffing coverage for all shifts.
• Assist upper management with onboarding, training, and ongoing development of service staff.
• Provide real-time feedback, guidance, and mentorship during shifts.

Guest Relationships and Engagement (10%)

• Build and maintain positive relationships with regular patrons and campus partners.
• Provide personalized service and respond professionally to guest feedback and concerns.

Operational Support Across the Georgia Center (10%)

• Support other departments within the Georgia Center as assigned, particularly during high-volume periods or special events.