Assistant Starbucks Manager
Job Summary
The University of Utah Campus Store is seeking an Assistant Starbucks Manager who supports the Store Manager in overseeing the daily operations of two Starbucks franchise locations at the University of Utah, including the University Campus Store and Marriott Library sites. This role is responsible for helping drive operational excellence, delivering a high-quality customer experience, and ensuring consistency in Starbucks standards across both locations.
Working as part of a leadership team, the Assistant Manager contributes to staffing, training, inventory management, and financial performance while fostering a positive, team-oriented work environment. The position plays a key role in supervising staff, supporting business objectives, and ensuring compliance with university policies as well as health, safety, and food service regulations. This role requires the ability to effectively balance priorities across multiple locations in a fast-paced campus environment.
Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include: Employee discounts on Campus Store merchandise, Opportunities for career growth and advancement within the store, Flexible scheduling opportunities.
The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year.
Responsibilities
- Support the Store Manager in the daily operations of two campus Starbucks locations, ensuring consistent execution of brand and service standards.
- Supervise, coach, and develop baristas and shift supervisors; assist with hiring, onboarding, and ongoing training to build a strong, engaged team.
- Provide leadership coverage across both locations as needed, ensuring continuity of operations and effective communication between teams.
- Monitor and analyze sales, labor, and operational reports; identify trends and assist in implementing strategies to improve performance.
- Assist in developing and managing staff schedules across both locations to ensure appropriate coverage during peak and non-peak hours.
- Oversee inventory management, including ordering, receiving, and tracking products to minimize waste and maintain in-stock conditions.
- Ensure a high level of customer satisfaction by proactively addressing concerns, resolving complaints, and modeling service excellence.
- Maintain compliance with health, safety, sanitation, and university policies, ensuring both locations meet all regulatory and operational standards.
- Support visual merchandising, store organization, and overall cleanliness to create a welcoming and efficient environment.
- Act as Manager-on-Duty when assigned, making operational decisions and responding to issues in real time.
- Foster a collaborative team culture aligned with university values and Starbucks service principles
Minimum Qualifications
Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- Demonstrated leadership experience in a retail, food service, or coffee environment, preferably in a high-volume setting.
- Strong ability to lead, coach, and develop teams, including experience training and mentoring staff.
- Excellent customer service and interpersonal skills, with the ability to effectively handle concerns and build positive relationships.
- Experience supporting operations across multiple locations or teams is preferred.
- Ability to work effectively in a fast-paced, dynamic environment while managing competing priorities.
- Strong organizational, time management, and multitasking skills.
- Experience with inventory management, ordering processes, and cost control practices.
- Basic understanding of financial reporting, including sales, labor, and expense management.
- Proficiency with point-of-sale (POS) systems and standard computer applications.
- Knowledge of food safety, sanitation standards, and health regulations.
- Flexibility to work a variable schedule, including early mornings, evenings, weekends, and peak academic periods.
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