Executive & Administrative Support
- Serve as the principal administrative contact for the Executive Director for Enrollment Services & University Registrar, ensuring seamless operations and superior executive-level support
Office Operations & Resource Management
- Serve as purchasing card holder and budget officer for all offices under the supervision of the Executive Director; track expenditures, reconcile accounts, and submit financial reports in accordance with University fiscal policies
- Maintain an accurate and sufficient office supplies inventory, anticipate needs, evaluate new products, place orders, and verify receipt of supplies
- Assist with hiring, onboarding, training, scheduling, and supervising the student workforce (student employees, work-study participants), supporting offices under the Executive Director's supervision
- Develop and maintain organized, efficient systems for document management, office workflows, and administrative records using Banner SIS, Microsoft Office 365, and Google Workspace
- Support compliance with all federal, state, and University rules and policies related to student records, privacy, and institutional data governance, including FERPA
- Assist in monitoring the Office of the Registrar's service delivery systems (e.g., Parchment transcript processing, BSEP program administration, residency reclassification, enrollment verifications) to ensure accuracy and timeliness
Strategic Projects & Institutional Initiatives
- Independently manage special projects as assigned by the Executive Director, including cross-divisional initiatives that support EMASS and University strategic enrollment goals
- Support the Executive Director in the research, analysis, and preparation of data reports, presentations, and briefings tied to enrollment trends, retention metrics, and student success indicators aligned with Transformation Morgan 2030 goals (e.g., increasing enrollment to 10,000 by 2030, maintaining a 70%+ first-to-second year retention rate)
- Assist in coordinating the Office of the Registrar's contribution to accreditation processes, institutional assessment, and compliance reporting for the Middle States Commission on Higher Education
- Coordinate with EMASS divisional partners - including Admissions, Financial Aid, Academic Advising, and Student Retention - to facilitate information sharing, project alignment, and event coordination that supports student success from pre-enrollment through graduation
- Support the planning, logistics, and communications for Office of the Registrar-led events such as graduation application campaigns, readmission/reactivation outreach, and registration open house activities
- Assist in identifying and implementing technology and process improvements that advance operational excellence, consistent with the University's IT and infrastructure plan
Communications & Stakeholder Engagement
- Serve as a visible, professional ambassador for the Office of the Registrar, modeling the EMASS PATH values of Professionalism, Accuracy, Timeliness, and Helpfulness in all interactions
- Manage and coordinate external and internal communications for the Executive Director, including preparing talking points, report summaries, and presentation materials for university leadership, the Board of Regents, and external stakeholders
- Assist in updating and maintaining web-based and digital communications for the Office of the Registrar to ensure accurate, accessible student-facing content (e.g., transcript services, registration guidance, graduation information, BSEP)
- Liaise with the University's communications, IT, and marketing offices to ensure messaging and materials align with MSU brand standards and strategic priorities
- Other duties and projects as assigned
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